Service orientation makes IT critical

IT is entering a new phase in which organizations must orient delivery of service across the entire IT supply chain to behave and operate in a real-time manner.

"Let's call this the Service Orientation of IT," Tony Bishop writes, “where leading innovative firms are using as a strategy to improve the long term competitive position of business – by delivering anytime, anywhere information and processing as the business needs/when they need it."

The core building blocks of the SOIT strategy, Bishop explains, are: SOA, real-time infrastructure, service oriented utility and service oriented product management.

"The compelling drivers of global business and increasing importance of IT as the digital value chain of the business, positions IT executives and their organizations to be more strategic and critical than ever before in the history of IT," Bishop points out in Service Orientation of IT.

Posted by Tom Sullivan on April 16, 2008 06:42 AM