The Gripe Line | Christina Tynan-Wood

Trapped in an endless price-guarantee loop

Christina Wood — 2009-04-02T10:06:28-08:00

Best Buy's 110 percent "best price" guarantee has one reader spinning his wheels READ MORE

Unable to join the global yodel

Christina Wood — 2009-04-01T11:57:56-08:00

One reader's attempt to yodel globally encounters frustrating hardware problems and callous support READ MORE

Sixty days hath November....

Christina Wood — 2009-03-30T13:49:29-08:00

A Gripe Line reader helps Symantec straighten out an e-mail discrepancy READ MORE

Reader challenge: Write your gripe

Christina Wood — 2009-03-26T09:38:57-08:00

Gripe Line reader Brian takes on Seagate, aka the Knights who say "ni!" READ MORE

MPC: Going, going, gone

Christina Wood — 2009-03-24T10:00:28-08:00

Heads-up if you own an MPC or Gateway Professional computer! READ MORE

All is not peachy at Apple store

Christina Wood — 2009-03-18T08:16:32-08:00

An Apple store quotes a woman twice what they quote her husband -- to fix the same computer READ MORE

Virtual vaults made from straw and twigs

Christina Wood — 2009-03-13T15:54:13-08:00

How paranoid should a online banking customer be? More paranoid than you think. READ MORE

To upgrade or to replace?

Christina Wood — 2009-03-10T14:44:05-08:00

It's often greener and cheaper to upgrade computer components than to buy a whole new system, but even then, not all things are what they seem READ MORE

A readers gets someone else's tax info

Christina Wood — 2009-03-04T12:14:42-08:00

An e-mail address or fax number wrongly typed can reveal too much information to a perfect stranger READ MORE

When paranoia isn't enough

Christina Wood — 2009-02-27T12:50:50-08:00

The most paranoid geek I know, Steve Bass of TechBite, gets hacked READ MORE

Will the cable guy break my computer?

Christina Wood — 2009-02-23T15:22:59-08:00

One reader finds language in his cable service agreement that makes him think twice about letting the repair guy in READ MORE

Tied to the Twitter listening post

Christina Wood — 2009-02-18T10:00:54-08:00

How HP and JetBlue are using social media as a listening post -- one that can influence corporate policy READ MORE

When vendors go bust

Christina Wood — 2009-02-11T14:20:45-08:00

The MPC Corporation mess isn't over: What rights do you have if the company that sold you a computer is now defunct? READ MORE

Sidestepping pay-to-play phone support

Christina Wood — 2009-02-09T14:55:02-08:00

One man is outraged at the price of phone support for a Hewlett-Packard system READ MORE

Follow your cable company on Twitter

Christina Wood — 2009-02-04T15:35:02-08:00

Comcast talks about how it is using social media to improve support -- and its own reputation READ MORE