IT Troubleshooter | Harper Mann » To Err is Human

January 27, 2006 | Comments: (0)

To Err is Human

TAGS: Recovery Oriented Computing

I've been reading a lot lately about Recovery Oriented Computing (ROC). Its a fascinating set of research and ideas regarding how to help recover from failures in a variety of IT environments. One of the aspects covered in the research is the notion that human error counts for a great portion of the problems in modern IT systems. Rather than assuming that we can just automate more and more of IT operations and management and eliminate people and their error prone ways, ROC assumes (probably rightfully so) that humans inevitably make mistakes. David Patterson and Aaron Brown, both with the Computer Science Division at Cal Berkeley, present some very compelling views in their paper To Err is Human.

ROC is a very refreshing and compelling set of thinking. I'll be writing more about it here as it sounds like it will have a significant impact on IT troubleshooting.

If you are interested in discussing ROC email me at thebaum@splunk.com.

Posted by Michael Baum on January 27, 2006 09:12 AM

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