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January 10, 2006 | Comments: (0)
When Problems Don't Really Get Fixed, Do They Just Go Away?
Have you ever wondered after rebooting a device, server or software creating nasty errors whether the problems go away just because the errors disappear?
It seems with all the complexity of modern systems we often focus on only removing the violation rather than finding and fixing the root cause. I'm sure like me, you wonder, will the problem come back? Will the problem manifest itself in another way, when I least expect it. Is the problem a symptom of a larger issue? It is so hard just to get rid of the error that we often give up or run out of time solving the real root of the problem. Too many times, we just push the problem off to someone else.
This post about Wordpress and MySQL errors reminded me this can happen even in fairly simple systems as well.
If you have a great story about never getting to the root cause, write me at thebaum@splunk.com.
Posted by Michael Baum on January 10, 2006 09:05 PM
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A problem-solver or troubleshooter that never wonders about the root-cause of problems is either: (1) unempowered to do so or (2) is unmotivated and as such can't be bothered to spend additional CPU cycles to understanding the "why" or (3) Lacks the in-depth technical understanding to "dig dipper". Sometimes, it is a combination of the aforementioned. Either way, I am aware of a new start-up called Multiven - www.multiven.com - that apparently prides itself at "digging deep" into why networks fail. I guess network adminstrators, IT managers & CIOs now have a choice. Its all about "Cause" and "effect", fix the "effect" and you've only provided a band-aid. Fix the cause and the problem is no more....for good.
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