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Advice Line | Bob Lewis » More on bypassing the chain of command

September 12, 2006 | Comments: (0)

More on bypassing the chain of command



In response to a recent Advice Line posting ("Bypassing the chain of command, or not," 9/3/2006), one commenter was quite harsh in his assessment of whether a DNA lab technician - who had doubts about a man's guilt but wasn't able to persuade higher-ranking authorities - should have taken further action on behalf of the accused such as contacting the defense attorneys or the press. His comment:

Get real: "you could make the case" (?!) that the analyst should have contacted the innocent guy's attorney.  Let's be plain here: Holding onto a job does not justify imprisoning an innocent man for 11 years. 

Got it?


Since an innocent man sat in jail for eleven years as a result, the point is well worth debating. Advice Line isn't generally about matters with such serious consequences. The general question of when and how to bypass the chain of command is an important one, though, and the severity of the consequences is an important consideration.

Here's my response, for whatever it's worth: If the employee who performed the analysis considered himself/herself to be more expert and authoritative than the investigator in charge, or suspected corruption or malfeasance, then my critic is, I think, right, although the personal consequences of doing so aren't trivial, do matter, and should be weighed against the outcome.

Take my critic's thought process to its end-point, though: Any time anyone working on any case disagrees with the conclusion reached by the lead investigator, that individual bypasses not just the chain of command but the entire organization and its decision-processes. I'm not sure that's a great answer either.

- Bob

Posted by Bob Lewis on September 12, 2006 07:32 AM


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I have to agree with the original commenter. No job is important enough to risk ruining someone's life. Let's take a whistleblower type of scenario. If you're working for a company and come across evidence that there is unethical or illegal activity taking place, as a human being you have an obligation to do something about this.

I'm not sure that it has anything to do with personal qualifications. In the case of DNA analysis, I would run the test again. Or better yet, get a co-worker to run it. If they get the same result, then I would feel pretty good about my decision.

Should you interrupt the chain of command if you disagree with your boss' decision to go with the cheaper manufacturer? Probably not if it's for hardware to hold a table together, your decision should be different if it's for hardware to hold an aircraft together.

Posted by: J Lane at September 13, 2006 12:30 PM

In this context, as in general business, I tend to follow one guiding principle:

I should be able to accept without shame, if not with satisfaction, the general knowledge of what I had done.

Consequences? Heck, yes.

Adulthood is about making choices, about choosing which door to open, and about taking responsibility and dealing with the consequences.

Posted by: Eriel Ramos-Pizarro at September 13, 2006 12:33 PM

I concur, but wonder why it wouldn't make sense that the technician present his concerns TO THE JUDGE. Running to the Inspector General or another impartial source of redress is not as notorious as running "to the enemy" (providing arguably inside dope to the defense lawyers), but perhaps just as effective.

I feel the same in a corporate atmosphere. Don't back-stab the roadblocker, but consider getting an arbitrator to provide some leverage to the conflict. That "rock" might just budge after all, and without getting the whistle blower kicked off the mountain. (Sorry for the excessive metaphors, it's ... Wednesday, my metaphor day.)

Posted by: David at September 13, 2006 01:46 PM

Bob, your advice was right on the mark as usual. You should only bypass the chain of command in extreme situations where your knowledge and experience exceed that of the chain of command and you are positive that you are right. Otherwise, do your best to present your recommendation and trust the leaders to make a rational decision.

The DNA technician has access to one piece of information. Yes, it is an important piece, but not the only one. The lead investigator has access to all the relevant information. Suppose the DNA technician went around the lead investigator and presented his findings to the opposing lawyer. Then, the technician later found out that the DNA belonged to an accomplice of the accused person. Would your commentor still think that bypassing the chain of command was the best idea in this case?

There are times when it may be appropriate to bypass the chain of command, but only if you have ALL THE FACTS and are WILLING TO LIVE WITH THE CONSEQUENCES. I have seen people ruin careers and make fools of themselves for bypassing the chain of command when they did not have all the facts.

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