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Advice Line | Bob Lewis » A supervisory challenge

January 23, 2007 | Comments: (0)

A supervisory challenge



Dear Bob ...

Like so many people in IT jobs, my box on the org-chart has a number of lines leading to it -- I split my time across 3 different projects, with essentially 3 different bosses.

Within one of those projects, I also supervise one employee -- in addition to doing my "real work" for the project.  I barely have enough time to plan out, assign, and then verify his work, much less look over his shoulder to see that he isn't wasting time, surfing the web, chilling out with co-workers.  And believe me, he needs some looking over.  Yes, I've had the talk about professional conduct and building trust in one's abilities.

So as a manager, I want to help him improve his performance.  But I really don't have the time to do so.  I need the work to be done, and I need to be able to trust that it will be done in a timely manner, to the best of his ability.

Any options other than the obvious?

- Prospective PHB?


Dear PPHB ...

Only the obvious ones occur to me.

A point I'll make to you is this: Even when you have too little time, you still have to decide where to invest it. That means deciding whether investing more time in the employee will result in a net improvement in the total work output the two of you are capable of. If so, take more time, even if your direct tasks suffer as a result. In the end, the project will finish more quickly.

If not, don't.

I'll also ask how direct you've been with the employee about what succeeding looks like, how big the gap is, and what's going to happen if he doesn't close it.

Very important: Contact your company's HR department and have them walk you through exactly what you need to do when a possible outcome is termination. Almost certainly they have specific procedures and documentation. This is something you'll want to do by the numbers, not by figuring it out on your own.

- Bob

Posted by Bob Lewis on January 23, 2007 06:13 AM


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A poorly performing employee should be dealt in the following manner:

1 - have a private conversation to discuss shortcomings and expectations from both sides. follow-up with lots of direction, training and coaching. then leave alone.
2 - if necessary, have a second conversation with HR present. discuss specific performance issues and the need for immediate improvement to be reviewed at the end of a fixed probation period. no need for further coaching.
3 - the next conversation should be an exit interview.

In every case, you'll wonder why you haven't acted sooner. Having no employee is always preferable to having a bad one, even if there is some contribution. A poor employee won't perform, have a bad attitude and will make the manager, or worse the company, look bad. In these times when IT and other technical personnel are commanding a considerable pay premium over their peers, there is no reason to expect good work for the money paid.

No need to keep him around. Best of luck to PHB.

Posted by: Chris D at January 24, 2007 02:29 PM

I didn't hear from PHB that he had a bad employee, just that he needed watching. That sounds more like a new manager's comfort level than a necessarily bad employee. As Bob says, PHB needs to make sure that the report knows what success looks like, knows when to ask for help, and gets guidance based on what he produces, not based on his activity. If the guy screws around for half the day, but finishes everything he is supposed to get done and it works, then add a little more interesting work, and let him go again. If he DOESN'T produce (and you'll know because the goals you have set together aren't met....regularly) then you can redirect, refocus or remove.

Posted by: Doug Johnson at January 25, 2007 05:37 AM

I am not sure that the employee is 100% of the problem. You are his supervisor and you are not holding up that portion of the relationship either. Some people need some careful prodding to stay on task, or at least need to be told what that task is.

I turned from a hard working, initiative taking individual to someone that sounds like the employee above over a 4 year period because my supervisor never really talked to me about what I was doing and when it needed to be done. If I did something well it was the same as if I did something poorly or late. Thanks to the typical thankless nature of our jobs and the lack of input from my supervisor I found that I really didnt care any more, and neither did any of the other IT staff.

After the inception of regluar communication through standup meetings and performance reviews we quickly got back on track.

Also, it sounds like you are a 'working manager' and you may want to take a look at what "'Real work' for the project" that you should be passing on to your direct reports and managing instead of doing yourself.

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