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Advice Line | Bob Lewis » How to deal with a really bad CEO

August 08, 2007 | Comments: (0)

How to deal with a really bad CEO



Dear Bob ...

I have some understanding of being demeaned while at work. My boss, the CEO, likes to play games with his employees. He will put them in a position so that he can use them to get something done for him and then he pulls you out of that high position and puts you in a smaller one and then after that nags at you, intimidates you, threatens you until you quit as he is through with you and don't need you anymore. It blows my mind on some of the stuff that he does.

I was covering for his Assistant one day, it was the final day, Friday, and I forgot to take his mail down. He came into my office and started chit chatting about his assistant and if I thought after having all this time off if she was coming back, if she missed us, etc. Then, out of the blue he says "I am so disappointed in you, I am very, very disappointed in you. You forgot to take my mail down and therefore it didn't get taken to the mailbox and I had to run to the post office to make sure it went through."

By the way, he goes to the post office at least three times a day even when I am not covering which makes me think that his assistant forgets all the time. Anyway, I apologized to him and he said Well, you are going to have to do better than that, a lot better than that. He wrote me up for mispelling Michael on a phone note and says that I broke the computer in my office. I didn't as it was so old that the button just got stuck and wouldn't come out. It would have happened to anyone who was going to use that computer.

Any little thing he thinks he can get me on he will make a big deal of it. A lot of the times are when everyone in the office is gone so no one hears him. His assistant supports him 100%, although all of us employees feel she has her .....so far up his .....she is stuck there. His assistant was put in the basement when the last CEO was there as he didn't like her and she never followed through on her work, (she still doesn't). But, whenever she messes up it is okay. I had to correct the fact that she forgot to set up a meeting the CEO wanted. He came to my door and said, "Can you make sure that this certain meeting got done.?"

Now you know that his assistant, was very busy trying to get out of here and she had so much going on that she could have innocently forgotten. He was sticking up for her. His last CCO quit two months ago because he treated her like dirt and she had a three hour evaluation with nothing good to say about her at all. She is the one that got this organization through all the inspections, wrote policies and procedures, did all his work. She said something wrong one day and he had it out for her ever since then. If he wants rid of you he is on you like glue until you give up.

How can I stop the harrassing and let the board know what is actually going on? He is just covering himself with the board. They asked him why the CCO quit and he said Gee, I don't know. Don't ask me, I don't know. He golfs with most of the key staff and he has snowed them too. WHY DOESN'T ANYONE OPEN THEIR EYES AND SEE WHAT IS HAPPENING TO THIS PLACE? WHAT CAN I DO? I NEED SOME ADVICE AND HELP.

- Desperate

Dear Desperate ...

This is the most common question in Advice Line: I have an awful CEO; how do I fix the situation. The answer is, you can't. You can't effectively let the board know, because the board doesn't care. You can't have a heart-to-heart with the CEO because this sort of behavior works for the CEO. It's how he got to be CEO, in fact.

You have three choices. You can:
  • Grow a thick skin so you don't care what the CEO says. Just nod and make appropriate noises until he goes away, then go back to your job.
  • You can perfect the art of manipulating the guy. With an ego like you describe it shouldn't be very hard to figure out which buttons to push. His assistant has managed it, after all, and you didn't suggest there's a non-professional relationship there.
  • You can leave. This is the best choice, because it gives you the opportunity to leave a poisonous environment and enter one where you enjoy showing up every day and are motivated to do great work.
Why on earth would you want to stay where you are? Unless what you're looking for is revenge. If it is ... forget about it. You aren't going to get it. The worst that's going to happen to the guy is that he ends up failing to perform. If he does, the board will toss him out, with enough money that he can retire in comfort on a warm, sandy beach in the Bahamas.

No satisfaction there.

So give up any dreams you have of whistle-blowing. Give up any hope of turning the place around. Exchange it all for the hope of peace of mind - what you get from taking control of your career.

- Bob

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Posted by Bob Lewis on August 8, 2007 06:35 AM


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Some of the wisest advice I was ever given was, "Don't grumble about your employer if you are going to cash your paycheck." It allowed me to clearly see:
1) what price I was putting on my happiness
2) whether I was working someplace where I could still make a difference

Posted by: Randall Newcomb at August 8, 2007 11:14 AM

Bob;

It's either the assistant is related in some way to the CEO that the writer isn't aware of, or that someone the assistant is related to has something over the CEO's head, or it's a non-professional relationship.

This happens when the manager(s) to the manager don't care about their performance - it's not just the CEO's that exhibit this trait, I've even seen this with first line managers.

Posted by: Jon Wysack at August 8, 2007 11:31 AM

BOB, RE: "Desparate" & BAD CEO...
I was surprised that you even bothered to comment on that letter for advice. People want to play close to the heartbeat but can't stand the thumping sound - get over it. Things sometimes get harsh and, well, disagreeable when you're in that zone. Someone throws chairs, another threatens "Your job is gone before mine!" - CEOs are not in that position to be nice, nor are they there to be creul, they are there to do a job, produce results, perform. If they don't, they're gone. I agree with you, if you can't take it, leave. But my guess is people who have the self esteem and the assertiveness necessary (not aggression) can both work with this guy and get him to back off a tad - but it is FIRSTLY the person's responsibility, not the CEO's. Thanks for the listen... and yes, I am a CEO.

Posted by: Lou at August 8, 2007 01:22 PM

You could save this column and forward it to the Board as you leave, just be sure to have that new position lined up. I was in a similar poisonous position years ago and I had serious mental stress, and frequent physical stress as well. Then I found a position with a smaller organization where I was "on the team" was given responsibility and allowed to make decisions and actually accomplish things. I never missed that old job. The bad job was great on paper, saving the wildlife, which I had gon to grad school for. The great job was in garbage!

Posted by: Raoul at August 8, 2007 01:45 PM

The Wikipedia article "Psychopathy" is highly descriptive:

"Emeritus Professor Robert Hare... describes psychopaths as "intraspecies predators who use charm, manipulation, intimidation, and violence to control others and to satisfy their own selfish needs. Lacking in conscience and in feelings for others, they take what they want and do as they please, violating social norms and expectations without guilt or remorse.""

"The manipulative skills of some...are valued for providing audacious leadership."

Psychopathy is considered "adaptive in a highly competitive environment, because it gets results for both the individual and the corporations they represent", but psychopaths "cause long-term harm..."

"They have no empathy, remorse, anxiety or guilt in relation to their behavior. In short, they truly are devoid of conscience" but "they understand that society expects them to behave in a conscientious manner, and therefore they mimic this behavior when it suits their needs."

These types respond to treatment "both by becoming more cunning and hiding their behavior better"; it "actually makes them, if not worse, then far more adept at manipulating others and concealing their behavior."

"...incurable but also untreatable."

I left the employ of one of these in radio broadcast engineering - publicly, he is so very popular - privately, he begins by stalking his new subordinates.

Two and a half years was enough; $60K/year wasn't; and after I quit, he visited me, saying, I should have "just asked for more money!"

Money and power attract these types.

Posted by: Dan Baker at August 9, 2007 05:38 AM

I worked for a similar CEO at a startup years ago. Simplest description for him was 'jerk', but his methods did either motivate you or send you looking for another job. He was a master at figuring out what buttons to push on anyone and I had many long walks at lunch to cool down. Nor did his rants seem fair; he singled out certain individuals more than others. But, I chose to develop the thick skin approach and recognize it was his way to try to motivate rather than anything personal. I concentrated on performing my role as best I could and extracting direction from his rants. I evaluated him in terms of achieving his objective of building the company. When it was clear he was failing, I left. I believe I did my part, or at least I accomplished what he required, since it was my decision to leave. The company failed within a few months of my leaving.

That experience was immensely valuable in a number of ways and I'm glad I went through it, but I have no desire to repeat it. My current employer is outstanding and the CEO is a genuine good, but tough, guy. I think my previous experience has helped me appreciate that even more. Sometimes you need to have a really bad job so you can recognize a good one when you get it.

Posted by: Bill at August 10, 2007 01:11 PM

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