- Whether to mention a pregnancy in a job interview
- A possible meeting protocol
- What are an end-user's responsibilities?
- Another take on opening PCs, or not
- Getting some process going
- Selling a more open environment to management
- Running an effective meeting
- Licensing rules for virtual machines
- The ROI of metrics
- Legal challenges to virtual machines
November 27, 2007 | Comments: (0)
Outsourced during a deathmarch
Dear Bob ...
My department is being outsourced. Two people are here until April 15th. I'm not one of them. The other two, the supervisor and I, are gone December 31st.
We are in the middle of a huge application upgrade that management hopes to have completed by the end of the year. (Actually, they wanted it out last month, but the developers keep releasing buggy versions and our mainframe team haven't provided us good data for testing.)
The program runs as a single-user app in the field and as a multi-user app in-house. I'm in charge of that. Preparing the upgrade will be a pain, but I can do it. However, the actually upgrade is a nightmare. I've done two small ones so far this year, and this will be larger and more complicated.
For each of the last two upgrades, I had to be in the office for my usual six-to-eight-hour shift. Then I would go home and spend eight hours a night and 8-10 hours per day on the weekends doing the upgrades. Last time I literally worked 90-100 hours per week for two weeks straight.
I was willing to do it then because historically, we have received comp time for that sort of effort. My supervisor--the one being laid off at the same time I am--is very lax about things like my leaving early now and then BECAUSE I am willing to make that sort of a commitment. Also, there had been talk of bonuses and promotions.
Bonuses are given in the spring, and I won't be here.
In addition to simply being unwilling now, I'm not even sure I have the time. I've made commitments for volunteer work associated with the holiday season. I'm already spending 4-6 hours per night on that. I have a job hunt, I have holiday preparations like everyone else, and to top it all off, my landlord is evicting me for unrelated issues and I have to find a new place to live.
If I were the boss, and my soon-to-be-laid-off employee told me what this job entails, I'd offer some compensation. Of course, that's probably why I'm not in management.
I'm salaried, and I understand that sometimes I have to work more than forty hours in a week. But something is very off about this situation and I have no idea what to do other than buckle down and spend a few long, sleepless weeks.
Help me, Obi-Bob Kenobi. You're my only hope.
- Paduan
Dear Paduan ...
Here's my thinking: You have an obligation to be professional about how you handle your current assignment. That obligation is to yourself, not to anyone else. You'll feel better about yourself if you handle things professionally. And you've built quite a few personal relationships which you want to preserve through this transition. You'll bump into some of these individuals again throughout your career. You want them to remember you in a good light.
Both of these results matter to you.
You also have an obligation to yourself to look out for your own interests first. Nobody else in this equation will do so, which means if you don't, your interests will go unrepresented.
You and your supervisor, or perhaps just you, have to get in front of the project manager, project sponsor, "management" (whoever that is), or some combination and present them with some alternatives that will get the job done for the company.
First, let them know how many hours of effort will be required between now and successful delivery of your responsibilities, based on your experience with the earlier upgrades. Second, review with them the alternatives for the company to get this one finished:
- The company can move the deadline and you'll do your part to ensure a smooth transition to the outsourcing team, which can finish the upgrade. "Do your part" means an honest week's work for an honest week's pay, nothing more - something you don't have to state, but do have to decide for yourself. Later on you might have to hold the line, refusing to meet or work beyond reasonable work hours, Monday through Friday.
- The company can move the deadline and your termination date. You'll do your part to complete it on the new schedule with the same unstated definition of "do your part."
- The company can keep the deadline and pay you additional money for your additional hours. Time-and-a-half is customary. That gives you enough financial cushion that you can delay starting your job search: If you work an 80-hour week, you'll earn enough to cover one and a half unemployed weeks.
Then go back to your desk, document the conversation, and give your employer an honest week's work for an honest week's pay, every remaining week until December 31st ... and nothing more than that. If this is a project with weekly status meetings, provide honest updates each week and honest assessments of what is required to make the final deadline.
When your departure date arrives, the upgrade isn't complete, and someone asks, point out that you informed them of what would be required for you to finish the upgrade, and they chose to not take any of the actions required. Show them where you've left all of the files and documentation required for your replacement to finish the work, pack your box, and leave. Let whoever asks know that you are willing to work as a subcontractor for the outsourcer until the upgrade is complete, if that's of any interest.
You'll know that at least one of the people involved in this situation handled it professionally. That it was you but not company management is not your problem.
- Bob
Powered by ScribeFire.
Posted by Bob Lewis on November 27, 2007 06:27 AM
RATE THIS ARTICLE:
-

- COMMENTS
I hope you handle it better than I did.
At a former employer we had a major layoff the week before we were doing the annual inventory. As the IT guy that meant three 18 hour days in a row. My boss, the VP of finance, was elsewhere that week (I guess he didn't want to risk being attacked by any disgruntled soon-to-be-former employees) and I heard from another source that my name was on and off the layoff list several times. He called in to check how preparation for the inventory was going and ask how my honeymoon went. After some smalltalk I asked him if I was going to have a job after the inventory was completed, the line went silent. After some sputtering he suggested that I talk to the HR folks.
At the meeting in HR it was confirmed that they were going to let me bust my hump to get the work done over the weekend and then give me a pink slip early the following week. I told the HR guy that I wanted all of my outstanding expense checks, time and a half for overtime and 5 grand or I was leaving with the other laid off folks. He said he'd pass it on but didn't think management would go for it. I told him I didn't think they would either. They agreed to my demands before the end of the day.
The turn-around specialist they'd brought in to save the company (which he did) pointedly refused to acknowledge my existence after that but it didn't really bother me. I guess what I did to him was what he was used to doing to others.
I'd like to say I was young and naive but I was in my thirties and had been through a lot of layoffs. To be honest I regret the way I acted that day but on the other hand it felt *really* good.
I don't know if it'll ever come back to bite me, but what's done is done.
Posted by: Rick at November 27, 2007 10:49 AMI wish I could say I was shocked by our Paduan's situation, a company decides to let a loyal, hard-working and effective employee so they can outsource his job. On top of that, they schedule a mission-critical, death march-style upgrade for that employee's last month which happens to be, just coincidentally, during the Holiday Season. It's a perfect storm of venality, indifference and incompetence.
First, I get the impression that this upgrade needs to be done as quickly as possible, hence the death march. This sounds like the sort of thing that causes disruption during the upgrade process, so it needs to be finished as quickly as possible once it starts. Therefore an offer to either work past the Dec 31st deadline or stay on as a consultant will likely be a non-starter in this situation.
Bottom line, they'll need you to do the death march. Don't even think about it unless they agree to compensate you for it and put that agreement in writing. Forget about time and a half. Suggest a bonus of one month's salary to be added to your severance package.
Lastly, I'd like like commend the LW for his professional and ethical behavior. Were it me in this situation, I'd be pretty tempted to do a lot of personal web surfing, work on my resume and take long lunches during my last weeks with the company. If the company thinks that they can get better results by outsourcing their IT functions, why not put that theory to the test?
Posted by: Chuchundra at November 27, 2007 12:43 PMPaduan,
By the way, if you manage to find a new job between now and when the time is up, give them their two weeks notice, work a reasonable amount of time for those two weeks and then leave with a smile on your face. I hope you get the chance to do that.
This episode shows just how far companies have gone in betraying the employer-employee relationship. Extra effort should be put in with the implied agreement that it will be appreciated by the company, and perhaps compensated. When they expect tremendous effort after eliminating your job, they have broken all reasonable employment agreements with you.
Bob is right, you need to be professional. But this company has no right to expect you to respect them and provide any extra effort for them. They have forfeited all their respect through their actions. Respecting your employer is not the same as being professional with them (as Bob's example so clearly shows).
Again, if you get an offer in the mean time and tell them you're leaving two weeks earlier then when _they_ wanted you to, tell them its only business. I'm sure its the same lame line they used on you when talking about the layoffs.
Good luck in the future. May you never work for a company this awful again in your career.
Posted by: Jason at November 27, 2007 04:01 PMAgreeing with all the above, I would recommend offering to stay as a contractor, base rate $200/hour minimum 80 hours.
Who knows, you might get lucky.
Best of luck going forward!
Bad situation, sorry you are in it. Some thoughts:
The company gave you advance notice of your termination. This is not always the case. I have heard of many cases of employees working 100-110 hours a week, diligently and professionally, up to the surprise pink slip day. Rick’s comment above is pretty much the norm – he had to corner his boss to find out if he was on the list and his boss still didn’t have the you-know-what’s to tell him. Niiice.
I’ve heard this said many ways: the bottom line is that you are “in business†for yourself regardless of how you are “classified†(employee/contractor/consultant/freelance etc.). This means that:
You maintain training in your field whether your employer company pays you to or not
You represent yourself in the best possible way to all people you contact, whether fellow employees, bosses, outside contractors, etc. You never know who your next “client†or “customer†will be. Professionalism, responsiveness, meeting deadlines, etc. are all “marketing†and important. The consultant hired to roll you out the door may end up being your next boss – if you stand out from the crowd of the disgruntled others.
Maintain outside contacts and continue to develop your network.
Don’t just focus on the current customer (employer), prepare for the next one too. Loyalty is, very sadly, dead.
Prioritize your time effectively. IMO, drop the volunteer plans before dropping job search and job completion. People will understand. Unless you are unusually disciplined, write a plan. If you feel you need to spend 15 hours a week on a job search, plus 60 at the current job, you should have a personal timesheet tracking the time. Don’t shortchange your future.
Forget revenge or retaliation. It only harms you and your reputation. But you can dream about it, sometimes that feels good. :-)
IMO, Bob’s advice is good. And he didn’t even pay me to write that.
One company I'm familiar with offered generous termination packages contingent on employees training their Pakistani replacements and staying for a specified length of time. This was at least an honest arrangement with realistic incentives to maintain professionalism and complete corporate objectives. Absent this kind of package, Paduan owes the company nothing beyond an honest 40 hours of work each week.
This is also a time to watch your back: A company that abuses people this way will abuse them in other ways, too. Maintain your professionalism and work ethic, though, because any bad attitudes or habits you develop during this period may be hard to break at your new job!
Posted by: Bob C at November 28, 2007 06:14 PM|
Three books. Three ways to change the world, your life, or at least Bob Lewis' bank account. Leading IT: The Toughest Job in the World distills the world of IT leadership into eight learnable skills and gives you concrete, practical techniques for each one of them. Bare Bones Project Management: What you can't not do makes project management manageable, even for first-time project managers with no formal training in the discipline. ManagementSpeak: What managers say/What they mean … well, it won't help your career, and won't make you a better manager. Mostly, it will make you chuckle, guffaw, and maybe even chortle. Make friends - it's the perfect gift for anyone who has ever suffered through one of those meetings. Order your copies today! |
TOP STORIES
Hyperconnected users growingSteve Jobs to keynote WWDC
CSC settles kickbacks case
MS previews SMB software
What does HP-EDS really mean?
Mac Office 2008 SP1 released
HP buys EDS for $13.9 billion
Corporate IT spending slows
MS targets smartphone market
Sun to clarify JavaFX plan
ADDITIONAL RESOURCES

- Virtualization: A Step by Step Approach to Success
- Dialing up Agility with Business Transformation
- 5 Things You Need to Know About Storage Virtualization

- Is your smaller organization ready for High Availability?
- Is system maintenance doing more harm than good?
- Virtual Test Lab Automation: Manage development infrastructure





