- Don't look back
- Is support for OSS optional in your business?
- Nokia N810 Tablet + WiMax
- Vendors need to right-size their products
- Dolphins Invade Sun Campus!
- State of Open Source
- MySQL Workbench: open source data modeling
- Comments on The 451 Group's Database Report & Red Hat's 4Q revenue
- Kaplan: Guiding open source in IT
- Can the transportation market teach us anything about the software market?
May 28, 2006 | Comments: (0)
Open source success: A matter of 'Trust'
In a former life, I did a Masters degree in International Conflict Analysis (a fancy way to say "International Relations"). As part of my thesis ("The End of American Empire," a discussion of the source of the United States' ideological hegemony and reasons for its imminent collapse), I read Francis Fukuyama's Trust. Basically, Fukuyama argues that high-trust societies (Germany, Japan, United States) tend to be more productive and economically prosperous than low-trust societies (Italy, France, Korea). Trust matters, and translates into cash.
Whether Fukuyama's theory matches up with the real-world economies or not, I do think it applies well to software. Jason Matusow of Microsoft once related an interesting survey that he/Microsoft had conducted. (This is public information - he related it at a conference in Toronto.) 60% of the surveyed customers felt that access to source code was very important. Of these, 95% said they would never look at the source code, and 98% said they would never modify it. So why did they care?
Trust. Or lack thereof. Not lack of trust that Microsoft had their best interests at heart (I actually think Microsoft generally does have its customers' best interests at heart, but goes about securing them in the wrong way), but just a desire to have a safety net under their relationship with the vendor.
One of the great things about open source is that it heightens product permeability - you can see what you're getting before you come to the decision point: buy or don't buy. As in a strong-trust society, the barriers to enter into contracts, associations, etc. are diminished. IT decisions are based on maximum information (perhaps too much information at times?), not marketing messages and sales guys with good hair. That's why I like this slide we use at Alfresco:

No, trust isn't unique to open source companies, and an open source company is just as capable of acting in ways harmful to trust as a proprietary software company is. But the foundation is more amenable to trust. And, if Fukuyama is right, this means that over time, trust-based software economies (open source) will trump the closed software economies.
Posted by Matt Asay on May 28, 2006 10:30 AM
RATE THIS ARTICLE:
-

- COMMENTS
Hi, Dave and Matt.
You are right on target. I wrote a piece on this on my blog not long ago. I'll not promote it here.
I use Ubuntu Linux and run it on a fairly new AMD laptop. I use Linux because it is, for exactly the reason you stipulate, a more trustworthy OS than Windows. I bought the AMD laptop to avoid Intel DRM hardware, which I cannot trust to work for me instead of members of the WIPO Mob.
I pointed out in my article that I don't read the source code, but I'm sure others do. Therefore, I don't have an absolute guarantee of trustworthiness, but I do have a much higher probability. Jason Matusow misses the point.
And, like you, I don't know if Fukuyama is right; time will tell. But, if you do a fairly simple economic analysis and try to plot FOSS vs proprietary software, I think you see an "S-curve" switch as inevitable. Two years ago I made a trip to Europe and was startled by what I saw (as opposed to what I had been hearing on Kudlow and Cramer). When I returned, I moved all of my investments to European and global equities. I have not looked back.
Posted by: Frihet at May 31, 2006 04:57 AMYes, trust is what will eventually make Linux the favorite OS by vertical application developers. I don't know what makes you think that MS has its users best interest at heart more than its stock holder's, but many former application developers are starting to be very distrustful of Microsoft. As a developer, how do you know that Microsoft won't slow down your app with a software patch so that theirs perform better? Or how do you know that they don't have secret optimized APIs in the OS that only their applications can use? They are known to have done this in the past, why not again? With Linux, all developers are in a level playing field. Applications rize to the top based on merit, not on based on secrets in the OS. So, if you are an application developer, such as Adobe, AutoDesk, Macromedia, Oracle, Symantec, etc., programing your applications for Windows only, leaves you in Microsoft's hands. That is why you will see more of this types of developers move gradually to Linux, an OS they can trust.
Posted by: Sam at May 31, 2006 08:22 AMHello Matt,
I disagree with your opinion that Microsoft "does have its customers' best interests at heart". (I think that their history and current behavior shows that they wants to gain ownership of your computer, your data, and even your entertainment by whatever means are available-- legal or otherwise, and then 'lease it back to you' on the nastiest and most expensive terms they can get away with.)
But I really want to comment on a different aspect of your analysis: I think that those of us who don't change FLOSS software which we use are depending on the ability and license rights of other people to inspect and repair/modify the code for us. Personally, nearly every FLOSS software project running on my computer isn't modified by me, but I trust others to assure it's quality and security: It's not the 1% chance that I will want to look at/change code, but rather the certainty that I'm depending on 'many eyes' to do it for me.
(Although I *am* running with a customized GTK.)
Posted by: Rick Stockton at May 31, 2006 10:07 AM
- Get Started
- Port 25 Blogs
- OSS News
- Join a Project
{Open Source} Heroes Happen Here
Start today and order your own Hero Hack Pack – which includes Getting Started with Open Source, Windows Server 2008 and Visual Studio 2008 Trial. Each pack is a chance to win a free pass to OSCON 2008.
TOP STORIES
ADDITIONAL RESOURCES

- Remote Access: Maintain Security and Decrease the Burden on IT
- Beyond AntiVirus: Symantec Endpoint Protection
- What Every Enterprise Needs to Know About VDI

- Solution for Open Virtualization Provides Server Consolidation
- Help Simplify Virtualization
- A Guide to Rich Internet Application (RIA) Security








