Open Sources | Rodrigues & Urlocker » Bizarro Mac problem and a trip to Stonestown Apple Store (Verdict: Great service)

November 26, 2006 | Comments: (0)

Bizarro Mac problem and a trip to Stonestown Apple Store (Verdict: Great service)

TAGS: Apple

Just before she got on the plane for London, Karen plugged in her new iPod which somehow managed to fry all the USB ports on her G5. Then while we were in London the iPod completely died. It had some kind of power issue it seemed.

Upon our return to the states (and my vicious jetlag) I stayed up trying pretty much everything (the machine is out of warranty.) I went through the typical fixing USB issues--removed everything and tried just the keyboard and mouse. Mouse good, keyboard bad. I eventually took the RAM out, ran the HW test, reset the PMU, zapped the PRAM, reinstalled but no dice. The machine was hosed.

I decided late Thursday nite that I would get up and go to the mall on Black Friday to buy a new computer and return the fried iPod. And my experience was a total pleasure. Seriously.

Now, part of that is because the staff are always friendlier when you are buying vs. going to the genius bar, but everyone there was helpful and made the whole experience very pleasant (despite dropping $2500 at 7am.) In fact, I am not even pissed that the machine is dead because I feel so much better about buying from Apple after that experience.

So, to the Apple PR people I have spoken with regarding past indecencies, please tell the Stonestown people nice job. And thanks for making me a supporter again. Now, I just need a replacement for this MacBook...

Posted by Dave Rosenberg on November 26, 2006 10:18 AM

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