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Open Sources | Rodrigues & Urlocker » Deep insight into Dell sales process

June 17, 2007 | Comments: (0)

Deep insight into Dell sales process

Consumerist is running a great piece "22 Confessions Of A Former Dell Sales Manager" that proves you're not crazy for thinking Dell pricing is arbitrary and random. We used to play a game at GLC where I would make everyone try and order the same item going down the SMB, Home, and Mid-size business to see who would get the best price. In the long run the best pricing always came from the Dell reps.

Not surprisingly, Dell has asked for them to remove the post.

Posted by Dave Rosenberg on June 17, 2007 11:32 AM


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Here's the latest.

http://arstechnica.com/news.ars/post/20070617-dell-apologizes-for-overreaction-to-sensitive-sales-tips.html

I found this comment rather funny:

"Someone posts tips.
Dell says take them down.
They say no.
Dell apologises.

Stand your ground when you know you're right."

Posted by: Roy Schestowitz at June 17, 2007 08:47 PM

Thanks for the comments and perspective. We heard you and others as you know from this post at Direct2Dell:
http://direct2dell.com/one2one/archive/2007/06/16/18397.aspx

Actually customers and the community raised on Dell's Ideastorm on Friday and suggested we made a mistake and we immediately acted on their input.

Posted by: RichardatDELL at June 19, 2007 12:57 PM

Dell folks,

Your responsiveness is commendable. I know many people in the UK who are screamning to have Linux-loaded PCs, so I hope you'll soon expand your offers.

Ta.

Posted by: Roy Schestowitz at June 20, 2007 04:00 AM

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