May 01, 2008 | Comments: (0)
Sorry if I'm a bit iPhone obsessed lately. But what the heck. Since my buddy Joe seemed to know all about the iPhone 3G release, I figured I'd share what I learned from him and from a bit of web research.
Looks like the new iPhone is slated for release in June and will include a new firmware upgrade 2.0 as well as some new capabilities from the Infineon SGOLD3H 3G chipset including 3G support, the possibility of a 5 megapixel camera, video recording and playback, FM radio and a capuccino maker. Ok, I'm kidding about the capuccino maker. And just because the chipset has certain features, that doesn't mean they will be enabled by Apple.
The Times Online has reported that Apple has ordered 200,000 new iPhones for end of May and will ramp production up to 500,000 per week in June.
The Times Online speculates that there may be a new formfactor iPhone announced in June, possibly a flip version with a larger screen or a slide-out keyboard. Whoo-hoo! If you're thinking of getting an iPhone you may want to consider waiting a bit longer. On the other hand, the current stock of iPhones will likely get a price cut to clear inventory.
Posted by Zack Urlocker on May 1, 2008 07:35 AM
April 25, 2008 | Comments: (0)
A buddy of mine just upgraded to an iPhone so he lent me his old iPod Touch to try out. I used it at the MySQL Conference along with my Palm Centro chick-phone to see if I could get away without dragging my laptop everywhere. And if I was successful, then I'd upgrade to an iPhone myself.
I must admit, I was more impressed with hands-on use of the iPod Touch than I expected. It's small enough and light enough that you barely notice it in a jacket or pants pocket. And despite the small screen, the browsing experience via wi-fi is quite good. The browser does a great job rendering sites and you can easily zoom with a simple hand gesture to view the information you need. I was mostly reading news and blog entries on www.planetmysql.org and the portrait mode of the iPod Touch worked great. You can also rotate the screen in landscape mode and it adjusts automagically, which is pretty cool.
I hadn't installed the email client on the iPod Touch (it's now included free on more recent versions), so I was using my Centro for voice, SMS and email. At the Open Source Goat Rodeo a few weeks back, we had a "phone off" with 10 participants (5 with iPhones) to see who could SMS "The quick brown fox jumped over the lazy dog" the fastest. I believe Larry Augstin came in first using his Blackberry, Lon Johnson was second on an iPhone and me third with the Centro. But most importantly, I squared off against Matt Asay who had an iPhone and beat him soundly. (And his message came out as "The quick brown fox humpesbover heblazy dog.")
While I still used my laptop for blogging and for long emails, I was able to leave it up in my room for most of the day. But I don't think the combination of Centro and iPod Touch is quite yet ready to cover all of a day's activities, at least for me. If the iPod Touch had a slightly bigger screen or slide-out keyboard, then maybe that would work.
That said, I'm going to install the email client on the iPod Touch and try it out further. And meanwhile, rumors of the 3G iPhone seem to be coming fast and furious.
Posted by Zack Urlocker on April 25, 2008 07:33 AM
March 17, 2008 | Comments: (0)
Apple's announcements in recent weeks around the iPhone SDK have the potential to transform the hottest consumer smartphone into a significant business productivity tool. Apple came into the smartphone market starting from scratch and in 12 months has 28% market share, running second to the RIM Blackberry, and ahead of Microsoft and Palm. Frankly, Palm's continuous bungling in a market they created gave Apple a perfect opening.
While providing Microsoft Exchange compatibility and remote security for devices is important to meet IT requirements, the more significant piece of the news is that Apple will treat the iPhone as a full-blown platform for the development of new applications. In just 4 days more than 100,000 developers have downloaded copies of the iPhone SDK beta. Those are impressive numbers. Of course, the real power of the platform will be in what kind of applications are created. One "killer app" can make a platform successful if it solves the right problem for the right audience. (And not to go too oldschool on everyone, but consider Visicalc on the Apple II, Lotus on the PC or PageMaker on the Mac. These applications made the platform successful.)
While it's not a fully open platform, it is possibly "open enough" to enable corporate developers and ISVs to build smartphone applications for the iPhone using JavaScript and CSS. Sun says it will have the Java VM running on the iPhone, but there'ssome confusion here, and it would seem a shame if the iPhone doesn't support Java. The Beta SDK is free, but you need to join Apple's developer program for $99 to release applications. Apple will enable consumers to buy the apps from iTunes and will take a 30% slice. While some developers may not like that model, it's actually a pretty reasonable price and it ensures easy access for customers.
I'm not using the iPhone because I like having a real keyboard for email, but I see more and more of them everywhere I go. And the users I speak to really like them. What kind of applications do you think make sense for the iPhone platform? What languages would you want to use to build these apps? Is Java a requirement for corporate apps on the iPhone? Let me know your thoughts. Also, check out InfoWorld's special report IT's Guide to the iPhone.
Posted by Zack Urlocker on March 17, 2008 07:37 AM
December 20, 2007 | Comments: (0)
It was great to read how Apple and Think Secret have settled their long-running law suit and delcared "positive results for both sides." The only downside is that the ThinkSecret site is being shut down. It's like saying the operation was a success, but the patient died. If this is a victory I'm not sure who won other than corporate censorship.
Nick Ciarelli, a long-time Apple fan-boy founded the site when he was in junior high school ten years ago and continued to run it as a senior at Harvard. Apple sued earlier in 2005 claiming violation of trade secrets and asking Nick to name names. With the settlement, Nick says no sources were revealed and he wants to move on.
Is there more to the story? Let me know your thoughts.
Posted by Zack Urlocker on December 20, 2007 09:39 AM
September 24, 2007 | Comments: (0)
Others may have pointed this out, but I was wondering why it is that Apple is often thought of so well in open source circles. I see tons of Mac laptops at open source conferences but any mention of using Windows and you can get flamed pretty quickly... Yet Apple is actually more closed than most companies. They use some open source in Safari and OS/X but as far as I can tell, they don't give that much back. (Yes, they have an open source section in their developer connection.) And iTunes and iPhone are about as closed environments as you can get. But I don't see anyone really complaining about that.
Have I missed the controversy? Or are they contributing more to open source than I've seen. Or is Apple so cool that it's beyond reproach? Let me know your thoughts.
Posted by Zack Urlocker on September 24, 2007 07:36 AM
September 16, 2007 | Comments: (0)
Is Apple missing the 'Mac Opportunity'?
Today's NY Times (login maybe required) has an article discussing Apple's over-focus on the iPod as Mac computers appear to languish with few new features and limited new models. This is something that we have written about before here on Open Sources: Did we really need another iPod?; The Mac rolls on...; Yet another Macbook Pro dies by my hand
The NY Times article is interesting because it focuses on Apple's shortcomings in moving Macs into the channel (rather than my obsession with new laptops) and makes a very good point that Apple is potentially blowing it's opportunity since Vista pretty much sucks.
The most interesting nugget:
APPLE was organized in a way that was bound to lead to neglect of the Mac and the retail channel. The 10 members of the company’s executive team include a senior vice president who is responsible for the iPod and nothing else. Another is in charge of only the stores Apple owns. No one’s sole responsibility is the Mac. The Mac’s sales are under the purview of the chief operating officer, Timothy D. Cook, who has other things on his plate, like running the entire company.
This is very surprising to me when conventional wisdom (in fact business school teachings) tell us that Apple created the consumer devices like the iPod and opened the retail stores to sell more Macs.
I am flummoxed.
Anyone have thoughts on this?
Posted by Dave Rosenberg on September 16, 2007 06:18 PM
September 11, 2007 | Comments: (0)
I've never seen as much feedback on my blog as the earlier post on the iPod Touch from earlier today. So I thought I'd add some fuel to the fire...
Part of Apple's announcements last week include a $200 price cut on the iPhone. While most people thought this was a great move, some were bitching that this move screwed early adopters. Sure 2 months is a pretty fast time to do a price cut, but if its the right thing, it's the right thing. Still Apple did good to announce that they are offering early adopters a $100 store credit good towards new purchases. As Steve Jobs wrote in an open letter:
...Third, even though we are making the right decision to lower the price of iPhone, and even though the technology road is bumpy, we need to do a better job taking care of our early iPhone customers as we aggressively go after new ones with a lower price. Our early customers trusted us, and we must live up to that trust with our actions in moments like these.Therefore, we have decided to offer every iPhone customer who purchased an iPhone from either Apple or AT&T, and who is not receiving a rebate or any other consideration, a $100 store credit towards the purchase of any product at an Apple Retail Store or the Apple Online Store.
Hey, they didn't have to do anything and I think getting $100 coupon is pretty good deal. I've never had Sony, Dell or Palm send me a coupon when they cut prices. What do you think?
Posted by Zack Urlocker on September 11, 2007 01:26 PM
September 11, 2007 | Comments: (0)
While this is admittedly a bit off topic from Linux ultra-portables, Apple's recently released iPod Touch is an interesting device. Its by no means a general purpose portable, but it does appear to be a pretty good "special purpose" device. For those who missed it, the iPod Touch is basically an iPhone without a phone but with built-in Wi-Fi connectivity, Safari browser, iTunes, etc. Safari is a decent browser and should enable people to access web-based email, calendar and other applications.
The iPod Touch is slightly larger than an iPod but at 2.4" x 4.3" and only .31" (8 mm) wide and weighs 4.2 oz, it's still quite small. Definitely pocketable and smaller even than the Nokia N800. Its got a 480 x 320 pixel 3.5" display which makes web browsing possible if not ideal. While it's not an open device, it is still pretty cool and good for quick browsing when you don't have a laptop with you.
The iPod Touch will be available later this month starting at $299. To me this is a much better companion device than the Palm Foleo ever could have been.
Posted by Zack Urlocker on September 11, 2007 05:09 AM
September 06, 2007 | Comments: (0)
Did we really need another iPod?
I have to say that I was pretty disappointed by the Apple announcements this past week. I was really hoping for a 12 or 13 inch MacBook Pro.
As the company moves further into consumer it makes sense to that they would continue to revamp the iPod offerings, but when you consider that a recent report says that 1 in 6 laptops sold are now Macs, one would expect them to update the laptop line more frequently. Conventional theory says that the iPod is just a hook to get people to buy more Apple computers which carry higher margins and are very sticky.
My 15 inch MacBook Pro is annoyingly large if you have to travel (though you can use the 17 inch as a surfboard should you need to go somewhere fast) but the machine has really grown on me and continues to perform well.
Oh well, the holiday season is only a few months away. Maybe we'll see some new machines. Then we can all buy them only to have Apple reduce the price a month later.
Speaking of which…the fact that Apple is giving iPhone buyers $100 credit is genius in it's deviousness. It's pretty much a guarantee that anyone who gets the credit will go in and buy something that costs more than $100 so Apple wins either way. I feel like every product I have ever bought from Apple has gone down in price a few months later. This is the first time they have ever made good on that-probably because the exposure is so much higher with something as consumer as a phone and then percentage is much higher in relation to a computer ($500 vs. $2000.)
Posted by Dave Rosenberg on September 6, 2007 08:28 PM
February 13, 2007 | Comments: (0)
Yet another Macbook Pro dies by my hand
When my MacBook Pro screen went screwy today around 2pm I was convinced that I was going to make an attempt to try Windows Vista. I went over to Staples to attempt to buy Vista and was dumbfounded by the twelve (12!) permutations available to the unwitting consumer. The salespeople had no idea which version to buy (I wanted to install clean which means you can't use the upgrade version) and are basically telling people to just get the Ultimate version. Vista also requires a minimum 1GB of RAM and 15GB of installation space. It's nuts. On top of that, they told me that Office 2007 only runs on Vista, which I don't think is true, but the products are unbelievably confusing. What a scam.
If you have no other reason to boycott Vista it should be for the fact that Microsoft product managers have gone as far out of their way as possible to make it confusing so users will accidentally spend more.
Back to the Mac, I don't see how it's possible that I have Mac hardware go south on me every three months and that there is NO easy way to solve hardware issues. The thought of going back to the Apple store is not appealing and Apple doesn't offer the simple swap out like IBM or Dell. Basically Apple Care just means that I can send my computer in to get fixed, but they don't give you a spare or any assurance that they'll replace the machine if the problems continue.
Today's game is that I think the video card for the screen is dead or dying (maybe unseated?) with the screen having a constant electrostatic-like fuzz all the time (not sure if the screenshot captures the issue accordingly so try this video.) Sometimes if I move the position of the laptop a few degrees in either direction it comes back for a few seconds only to die again.
This $2500 laptop is unusable at this point and I think I give up.
As much as I hate Microsoft I also hate the fact that I stuck on this crap Apple hardware even more. At least if I ran Windows I could just pick a different piece of hardware to hate, whereas with Apple am I just stuck.
Previously:
New Mac Core 2 Duo: Will I or won't I?
An ongoing saga of Apple's customer neglect
Posted by Dave Rosenberg on February 13, 2007 02:24 PM
December 30, 2006 | Comments: (0)
Apple in 2007 = More lawsuits than products?
Even though Matt is really the legal expert in our dyad, I couldn't help but notice that Apple is up to it's ears in lawsuits. Of course, this is fairly common when companies have very successful products--in fact one could argue that Apple's dominance in digital music is as much a monopoly as Microsoft's OS market share.
Legal issues in descending order of effect on Apple long-term:
4. iBook G4 Logic Board Failures
Easily remedied with replacement parts, though a larger question around product quality remains.
3. iPod/Nike Patent Infringement
My guess is this will go away fairly quickly either through a payment or simple litigation. There isn't enough economic incentive to fight this through anyway.
2. iTunes Copyright Protection
This is likely to remain an annoyance, but the right answer is that you don't have buy an iPod or buy from iTunes. Let the buyer beware.
1. Options Scandal
This is not the first company to be caught backdating and it's unlikely to be the last. The fact that Apple is exonerating Steve Jobs from the options imbroglio is laughable. Not that anyone wants Steve Jobs out of the company, but if he is not held accountable for questionable business practices then he shouldn't be CEO.
Options scandals very rarely have happy endings. Falsifying documents make things even worse.
Posted by Dave Rosenberg on December 30, 2006 10:00 AM
December 03, 2006 | Comments: (0)
New 15" MacBook Pro--I need a computer bag suggestion
It wasn't enough that I bought my wife a new MacPro over Thanksgiving but this week I got myself the new Core Duo 2 to replace the MacBook. So far it's great. A few wacky things happened when I connected the old machine with the new one (Parallels is fried somehow, and PocketMac no longer works) but they have been easily remedied. It amazes me that Windows still doesn't have the functionality to easily move to a new machine.
What freaks me out about the whole thing is that I haven't spent this kind of dough on computers ever. I thought that commodity hardware was supposed to make computing less expensive...
The new Mac (15") doesn't fit that well into my bag (a luxurious Tumi that I have had for 3 years) so I am looking for suggestions. Here are my requirements--primarily related to the fact that I travel all the time.
-Support for my existing Tumi laptop sleeve or one that is equal in quality
-Detachable shoulder strap (Tom Bihn makes the best ones)
-Big enough for the 15" plus a few beverages (necessary for travel)
-At least 3 zip compartments (keys etc)
-Some ability to separate power cords etc.
-A keyring with the ability to zip keys into secure area
So far I am looking at:
Tumi Generation 4.4 Briefs Expandable Organizer Computer Brief I have a Tumi messenger bag now and it's pretty fantastic with the exception that the 15" makes it a bit tight. Otherwise very hard to argue with the quality.
Samsonite Pro-DLX Laptop Briefcase Expandable - Large (do I need the Large?) I saw this bag in London and liked it. I have been trying to find one in real life to take a look at.
Brenthaven Duo Oversized Computer Brief
Tom Bihn Empire Builder I ordered one of these a few months ago and returned it cause it was too big with the 12" Mac. It had cool separators but their weren't enough inside zip pockets.
Posted by Dave Rosenberg on December 3, 2006 12:52 PM
December 03, 2006 | Comments: (0)
Gizmodo says maybe:
Coming in January to all providers
2 batteries (1 MP3, 1 Phone)
2 capacities (4GB & 8GB)
Prices will run $249 & $449
Flash memory (surprise)
Slide out keyboard
Touchscreen (on outside)
"Cool" OS
For those of us who carry 2 devices (BB for email, Razr for phone) I would be pretty interested in this thing--if the phone was actually good.
Posted by Dave Rosenberg on December 3, 2006 12:13 PM
November 26, 2006 | Comments: (0)
Bizarro Mac problem and a trip to Stonestown Apple Store (Verdict: Great service)
Just before she got on the plane for London, Karen plugged in her new iPod which somehow managed to fry all the USB ports on her G5. Then while we were in London the iPod completely died. It had some kind of power issue it seemed.
Upon our return to the states (and my vicious jetlag) I stayed up trying pretty much everything (the machine is out of warranty.) I went through the typical fixing USB issues--removed everything and tried just the keyboard and mouse. Mouse good, keyboard bad. I eventually took the RAM out, ran the HW test, reset the PMU, zapped the PRAM, reinstalled but no dice. The machine was hosed.
I decided late Thursday nite that I would get up and go to the mall on Black Friday to buy a new computer and return the fried iPod. And my experience was a total pleasure. Seriously.
Now, part of that is because the staff are always friendlier when you are buying vs. going to the genius bar, but everyone there was helpful and made the whole experience very pleasant (despite dropping $2500 at 7am.) In fact, I am not even pissed that the machine is dead because I feel so much better about buying from Apple after that experience.
So, to the Apple PR people I have spoken with regarding past indecencies, please tell the Stonestown people nice job. And thanks for making me a supporter again. Now, I just need a replacement for this MacBook...
Posted by Dave Rosenberg on November 26, 2006 10:18 AM
October 26, 2006 | Comments: (0)
Is your MacBook dozing off during email? Get your firmware upgrade here.
The SMC Update improves the MacBook's internal monitoring system and addresses issues with unexpected shutdowns. This update is recommended for all MacBook systems, including those that received warranty repair.
Man, I wish I had something to say about all that Oracle vs. Red Hat noise.
Posted by Dave Rosenberg on October 26, 2006 08:46 PM
October 24, 2006 | Comments: (0)
New Mac Core 2 Duo: Will I or won't I?
My MacBook saga is still not quite over. I did hear from both the Apple PR exec who deals with the Apple Stores and the store manager from Palo Alto (I will call you both back this week, I have been too busy the last few days--just imagine how busy I would have been if I had given you my laptop :>)
Anyway, I am thinking about going for one of the new Core 2 Duo. The MacBook I have remains an expensive toy. Usable but unlikely to last. The spacebar is squeakier than ever and one side of the mousepad bar is an unknown as it seems to go in and out of the top case. My kingdom for a Thinkpad running OS X.
My big fear is that if I go for the 15" Pro (which I think is too big) that they will come out with a new one in a few months that will be a size more to my liking. Isn't life tough?
Posted by Dave Rosenberg on October 24, 2006 10:24 PM
October 17, 2006 | Comments: (0)
An ongoing saga of Apple's customer neglect
NOTE: We will not post comments with inappropriate or offensive language.
My experience today at the Apple store in Palo Alto is likely the final nail in the coffin for me and Mac laptops. I won't say that I'll stop using Macs, but I will continue to be a self-loathing Mac user for as long as Apple continues to treat me, and a growing majority of its customers and supporters like the enemy.
My experience today was a mix of decent and absurd. On the one hand I was approached several times by sales folk who were very friendly. On the other hand, I dared to task the "genius" staff with a question about my squeaky spacebar.
Arriving in the store at 11:15am I was able to sign up for an appointment with the genius at 1:30pm. I arrived at 1:25pm and found 3 people ahead of me, 1 iPod and 2 iMac problems. I quickly asked the genius if he knew anything about the squeaky keyboard and he said yes and that I should wait for my appointment so he could look at it. At 1:54pm my name was called (hooray!) and I was attended to by a different genius. The conversation, nearly verbatim:
Me: "Hi, I have this weird squeak in my spacebar, do you know if you can fix it? And my trackpad thing seems to be sinking."
Genius #1: "I've never heard of such a thing."
Me: "It seems fairly common - I found many other people with the same problem. "
Genius #1: "Everything seems common when you are looking for it."
For a brief moment I contemplated if perhaps this guy actually was a genius. He had addressed one of the worlds' universal theories - that the truth is out there, you just have to look for it. Had I stumbled on the next Camus, Kierkegaard, Sartre? An existentialist wizard of some sort?
Me: "Well you could look it up and I am pretty sure you will find some information. Here I will look it up for you."
Genius #1: "Oh, yeah I guess so. Seems really uncommon."
At this point the Genius proceeded to pound on the spacebar until it started making a new noise--one that sounds like the spacebar will likely break off in the near future.
Me: "Yeah, I don't think that's helping. What about the way the mouse trackpad seems to be going below the surface of the case? Can that be fixed?"
Genius #2: "Yeah, we have to take your computer and replace the top casing."
Me: "How long does that take?"
Genius #1: "A week to ten days."
Me: "So I have to give you my computer for a week to replace a squeaky key?"
Genius #1: "A week to ten days. We have to send it in. We're backlogged."
Me: "So, if you weren't backlogged you could fix it."
Genius #1: "No, we have to send it in."
My wasted time aside, what blows my mind is that Apple continues to put the onus on their customers rather than taking true responsibility for a faulty product. Admittedly, a keyboard squeak is nothing compared to random shutdowns that plague MacBooks, but this is my 3rd Apple laptop in as many months. That shutdown thing seems to happen once in a while, but not consistently for me. Regardless, a computer that shuts down on its own is a defective product--something the manufacturer should address with an immediate replacement.
Seven to 10 days may be acceptable for a home user, but not for business.
Over the last several years I have been responsible for the purchase of hundreds of thousands of dollars of computer hardware and software. I can't recall any other vendor treating me this way. Not Dell, HP, IBM, Lenovo, Cisco or otherwise. In fact, every one of them has been (usually) incredibly responsive. We had some fluky Thinkpads for awhile and IBM sent new ones until the problems were fixed - even before we had returned the broken ones. When we had issues with Dell servers they consistently beat the response times, usually in less than half the time that required.
Now, one key thing here is that Apple is generally a consumer product, whereas I am used to enterprise type of hardware and that type of service. If Apple wants to be an iPod company, they should at least give their business users a fair chance at being successful by licensing the OS to another PC maker. And yes, I remember Power Computing.
The point of this diatribe is this: Open source companies must do everything they can to make their customers happy. We don't have the luxury of treating long-time users like they are our enemies.
BTW-I didn't bother with the Apple Care since Matt's experience was so laughable. Neither one of us is trying to get something for free. We just want the products we paid for to work. And if they don't work we want to be treated like we matter.
Apple PR people - you know where to find me if you need me. I registered the machines.
Links:
MacBook keyboard squeak
Previously:
My very own corner of Apple Hell
"I'm dead" says my MacBook replacement
My new 15" MacBook Pro (Verdict: Disappointing)
My MacBook sucks and I am returning it
Lenovo to preload SUSE on Thinkpad
Posted by Dave Rosenberg on October 17, 2006 09:32 PM
October 16, 2006 | Comments: (0)
More on Apple's lack of customer care
Despite being a longtime Scripting News reader, I rarely quote Dave Winer. I feel like people try to quote the A-listers to drive traffic. We prefer to insult and annoy. But today, Dave completely nailed the Apple issue.
I don't understand why people love this company, I prefer their computers, but it's the most user-hostile company I've ever had to deal with.This is exactly right. I prefer their products, but as a long-time user I can't help but continue to feel slighted. At least they are equal-opportunity about ignoring bloggers. Dave Winer is an A-list blog-ebrity and even he can't get any justice (2 months without the computer he had just bought.) They should be embarrassed. How long can Apple continue to disappoint and disrespect their user base?
Personally, I am back on a black MacBook, which has a fantastic spacebar squeak and seems to turn on by itself when it should be asleep. I am also finding that the mouse button on the trackpad is sinking into the machine itself. BTW-this thing is not even 2 months old. Sigh. For the moment, I will forget the fact that we have 2 iPods that only last for one hour on a full charge. The iPod might be disposable but a computer is not.
You know things are bad when I have to add a new blog category for Apple.
Previously:
My very own corner of Apple Hell
"I'm dead" says my MacBook replacement
My new 15" MacBook Pro (Verdict: Disappointing)
My MacBook sucks and I am returning it
Lenovo to preload SUSE on Thinkpad
Posted by Dave Rosenberg on October 16, 2006 10:45 PM
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