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Notes from the Field | Robert X. Cringely® » Dell's hot new line of business

July 16, 2007 | Comments: (0)

Dell's hot new line of business

Cringe regular D. F. believes he may have discovered how Dell plans to turn itself around - by engaging in new and more provocative side businesses.

D. F., an east coast reseller, asked Dell for a couple of quotes on systems for his clients. All was well until he called the toll-free phone number listed for the Dell sales rep and was treated a recorded message inviting him to "jump into fun exciting live talk now" for just $2.99 a minute.

Either that, or Dell customer support now answers the phone with "Hey there sexy guy, welcome to an exciting new way to go live one on one with hot horny girls just dying to talk to you." (Which would be a heck of an improvement, if you ask me.)

D. F. says that when he said he wanted a laptop, Dell must have thought he asked for a lapdance. Happens to me all the time, only usually in reverse.

Does your hardware company talk dirty to you? Share your secrets below or email them to me here. Operators are standing by...

Posted by Robert X. Cringely on July 16, 2007 05:02 AM


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I got this same exact thing last Friday 7/13/07. I called the Gold Tech Support number and got exactly "Hey there sexy guy..."

Posted by: Lee Perkins at July 16, 2007 11:02 AM

I got this same exact thing last Friday 7/13/07. I called the Gold Tech Support number and got exactly "Hey there sexy guy..."

Posted by: Lee Perkins at July 16, 2007 11:02 AM

Come on, Cringe. At $2.99 per minute, just how much did you spend, hmmm?

Dave H.

Posted by: Dave H. at July 16, 2007 01:02 PM

At his age, a minute may be all he needs!

Posted by: Bob Mileti at July 16, 2007 01:06 PM

Okay, this is weird. I got the same recording calling HP's customer service (for warranty repair).

Has anyone talked to Emmanuel Goldstein? This sounds like the work of phone phreaks.

Posted by: Carl Fink at July 16, 2007 06:24 PM

If you wanna have *more* fun, try calling:

1-800-SHOPIBM.

Ooops.

Now try:

1-888-SHOPIBM.

LOL.

Posted by: Anon-man at July 20, 2007 02:30 PM

(Quote by Fink) This sounds like the work of phone phreaks. /quote.

Maybe it was some hackers or crackers?
If you want to blame it on some phreaks start looking and pointing fingers at Dell and HP.

They probably were in possession of a block of phone numbers in which a few of these customer service numbers were part of.
As a cost cutting measure Dell probably forfeited this block of numbers not realizing some of their C.S. numbers were in that block.

Or it could be that the redirect service hasn't gotten all the India numbers up to date.

Taz

Posted by: Taz at July 21, 2007 08:22 AM

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