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Notes from the Field | Robert X. Cringely® » Comcast into the fires of hell

October 22, 2007 | Comments: (0)

Comcast into the fires of hell

It seems Comcast has been caught playing with its subscribers' naughty bits. In the latest scandal to spread like kudzu across the blogosphere, Comcast has been accused of killing off Bit Torrent file sharing, according to tests by geeks at the Associated Press.

The AP cleverly took a popular yet entirely public domain work – The King James Bible – and tried to transfer it using Bit Torrent. If they connected to Bit Torrent machines using other ISPs, the download worked just fine. Connecting to BT clients on the Comcast network produced a bogus error message, generated by Comcast, that made it look as if the client computer was unavailable. This is apparently one of the techniques the Peoples Republic of China uses to censor Net traffic. (Let's just hope Comcast doesn't own any tanks.)

It's like signing up for a wireless plan without knowing your cell phone provider is blocking calls to certain area codes. “I'm sorry, the Bit Torrent client you're attempting to reach is out of service; please try your download again.” Comcast calls this “traffic shaping” and has apparently been doing it since at least May 07, according to users on BroadbandReports.com. It also affects traffic between Gnutella clients and also Lotus Notes.

If you knew your telecom company was nixing calls to 415 or 212, you'd switch to another one in a heartbeat. But most Comcast subscribers probably don't have a lot of broadband options – and even if they do, there's no guarantee their new provider won't pull the same stunt. Traffic shaping could be the shape of things to come.

Comcast hasn't copped to anything yet, but the evidence is mounting. (When asked about the alleged BT blocking at the Web 2.0 conference, a Comcast exec delivered a nondenial denial focusing on the tiny percentage of Comcast subscribers who 'abuse' their bandwidth privileges. If that's not a tacit confirmation, then I'm Jessica Simpson.)

The 64 terabit question is, did Comcast do this because it has too little bandwidth to spread among too many subscribers, or did they do it at the behest of the media companies that have tried everything short of The Spanish Inquisition to kill off file sharing? There is no good answer to that one.

Of course, using a file sharing protocol isn't illegal. Fraud, however, is. Whether Comcast defrauded its subscribers by secretly blocking their ability to use certain Internet protocols is something I'd sure like to see argued in court. I'd bet $50 some class action lawyer is drafting up a claim as I type this.

This is yet another reminder that it's not your computer (it's Microsoft's or Apple's), it's not your music (it belongs to the record companies), and it's not your Internet connection (it's your ISP's). How many more things can THEY get us to pay for and not own?

Got a beef with Comcast or some other ISP? Share your pain below or email me here. Top tipsters will received Cringe swag they can share with anyone they please.

Posted by Robert X. Cringely on October 22, 2007 10:48 AM


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Right next this blog on my screen is an ad for a job: Director, Product Development for Online Media Services, Comcast Cable.

Interesting!

Chris

Posted by: Chris at October 22, 2007 11:44 AM

How is it possible that the cable monopoly persists? Make them open their pipes to competition, how ridiculous is this- who is getting paid?

Posted by: KilledbyCableCompany at October 22, 2007 01:37 PM

Comcast is the worst internet provider I know of. Most of the time Ican't get on to check my email on Comcast but get right on the free AOL site. Weird. The best or worst part is that no one there knows why.

Posted by: pris at October 22, 2007 04:46 PM

Funny. When I had problems accessing my excite email account through Comcast last year, the techie on the phone prepared to walk me through the problem. "Go to Explorer," he began. "Oh," I interrupted, I don't use Microsoft Explorer. I don't like Explorer. I'm a Netscape user." "Oh, sorry," he said. "We don't offer tech support on Netscape, only Explorer."

Posted by: Laurie at October 22, 2007 04:53 PM

My ISP here in East Texas provides my service by wireless connection from a tower in the center of our small town. They are the only choice as our phone company (Verizon) doesn't offer DSL and our Cable company hasn't heard of the Internet :-(

When I tried to use Bittorrent my ISP completely shut down my connection until I called and complained. Since then I haven't dared try again!

Posted by: Kelvin at October 22, 2007 09:40 PM

I have Insight Cable Broadband here in IL. It just got bought out by ComCast. The takeover doesn't take effect til Jan 1. But my torrents for Anime Fansubs don't work. They used to run like wildfire on my Verizon DSL.

Posted by: Dollar at October 26, 2007 06:00 AM

"Traffic shaping" sounds like a "freedom fence."

Posted by: Earl Roethke at October 29, 2007 11:22 AM

Seems Comcast doesn't understand that BT can be used for more than nefarious purposes. BT is one of the means of downloading OpenSUSE, for example. Perfectly legal -- from what I could tell when I tried it, very slow, but legal.

Posted by: MarkL at October 29, 2007 12:55 PM

I defend a cable company's 'right' to slow you down when you have a huge download file, but not cut you off. Their technology has limitations that could slow the whole neighborhood during a big download.

Let them reduce your rate or insert pauses to be fair to other customers, but not break the flow entirely.

Posted by: Lee at October 29, 2007 02:16 PM

Use http://www.Mepis.org on this system, PC-BSD on a Compaq Presario 5000, Fedora 7 on 48 school systems I maintain, plus Centos8 on a couple servers. Many are behind http://ipcop.org firewall/routers. Yeah, have a few Macs, too.

Nothing that Bright House wants to "support"! I convert about one user per week to GNU/Linux, *BSD, or Mac, in homes, schools, and businesses, since 1997!

Some complain of throttling of their Bit torrent DLs of their school material for Private or home schooling.

We ticked the box to invoke file encryption.
That might prevent packet sniffing, and the ID of BT traffic.

Yes, this issue is beginning to affect schools, as 41 states have endorsed School Boards use of Open Source Operating Systems, with bit torrent, to get the lesson materials!

Time for the DOJ to step in! This throttling of BT is interfering with Interstate Trade, Privacy Rights, Religious Freedom!

Posted by: Unhappy Camper at October 29, 2007 05:21 PM

"Traffic shaping" sounds like a "freedom fence."
Posted by: Earl

And it sounds like "killing for peace".
"We're cutting you off because you use the great bandwidth we advertise to sucker in customers"
Is that a great way to rip...er do business, or what? Monopolies are like that. Thanks, Judge Green for making our telopolies meaner and afraid of nothing! You didn't introduce competition, and you raised the price to boot.

Posted by: Sam at October 30, 2007 10:11 AM

It's hard not to be emotional when you first discover you've been betrayed for the bona fide confidence you exhibited by purchasing a service initially.

Truth is though, the contracts that you were forced to accept upon starting the service, usually spell out the deception, albeit carefully and in "legalese".

I like calling the various service desks and talking to the dummies about their contorted contracts actual meaning. For example, a recent foray into the mindless realm of Charter's ISP minions, found NO TECHNICAL DEFINITIONS available beyond the legally ambiguous term "acceptable use" regarding their rights to shut you down for excessive bandwidth.

The humor is that the corporations are seldom specific about actual service delivery, to wit the over advertised and carefully designed noncommittal references in the vein of "speeds upto xxx" (upto?) or "x times dialup" (what dialup and in which decade).

BUT, NO MATTER WHAT, the monthly bill is always unambiguous, bureaucratically tax laden and finally, can and will be used to ruin your credit rating and/or adjust your base credit card balance percentage, should you try paying anything upto but less than the total amount DUE to the almighty corporation.

Posted by: tcapun at November 3, 2007 02:56 PM

tcapun,
Your first mistake is giving them your cedit card number and the second is to grant permission to automatiaclly bill you on it.
Seems like folks know there are many companies with monopolies out there and on the whole are pretty untrustworthy so why setup auto-pay accounts for them and give them even more leverage over you?
It don't make sense.

Posted by: patientdave at November 7, 2007 03:05 PM

In order to get your BT traffic trough Comcast, you have to set up your BT client to use encrypted traffic and also change the port it works on to a non-common port, i.e. a higher number port (like 30000-something).

They're trying to limit the uploading, not downloading, as far as I know. But this method would help.

Posted by: none at November 29, 2007 08:31 AM

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