Free Newsletters

   All InfoWorld Newsletters
Social Tech | Lena West » Social Media Talent Wars

December 17, 2007 | Comments: (0) | TrackBacks: (151)

Social Media Talent Wars

It used to be that health benefits and a generous number of sick days were enough to have top-notch talent scratching at your corporate threshold. Now? Not so much.

This is a quote from a soon-to-be-released white paper I helped author about social media for internal corporate communications:

"The modern workforce is very used to using blogs, podcasts and other social media tools in their personal lives. It becomes a near impossible stretch for them to lead interactive, digitized lives at home and shift to low-tech, paper-based, one-sided communication in the office. It just doesn’t translate."

It just doesn't. Think about it, you're at home...you're Twittering, posting to your family's blog and using Google Apps to set up your family's annual vacation. You go into the office and you're liberated by...email? Ah, no.

Companies that think by not being involved with social media, they're only missing out on the opportunity to be more competitive with other companies in product and service categories need to think again.

Hate it or love it, social media sets the imperative for all corporations to compete for clients/customers AND talent.

While on my speaking tour, an attendee shared a story about a company with a pretty solid track record and decent growth rates. It seems that a smart young woman, fresh out of college, was interviewing for a tech position within this company. When she was offered the position, she hesitated to accept.

When asked why she simply said, "Honestly, I took a look at your website and I'm not sure that your company is advancing technologically. You don't have a blog, and your website is basically flat. You're a tech-based company and I thought you would be a bit fauther along in your adoption than this." Clearly, the company wanted to employ her, but she was not sure if she wanted to be employed by the company.

The tables have turned in more way than one. Companies can no longer afford to compete on cash, bennies and perks. They need to be cool and hip - or at the very least have a clue.

The war for talent is real. A company can have the best strategy, top-flight alliances and generous cash reserves, but without its people - the human capital - it's merely a corporate shell with a tax obligation. People and their ideas feed the machine. They are what keep it going. Ideas and innovation are people-driven.

Companies that don't have a seat at the Internet's conversation table really are not part of the dialogue and good companies with bright futures are all too often being overlooked as potential employers.

Organizations that are not engaging with social media are getting the short shrift on top talent, because no one wants to work at an old-fart of a company.

Refuse to think one dimensionally about social media. Yes, it's about increasing your footprint, a competitive advantage, thought leadership, presence and all that buzz stuff...but it's also about "getting the right people on the bus". And, we all know how important Jim Collins says THAT is.

Your website SAYS your company is about innovation. It SAYS you hire the best and the brightest. It SAYS you're looking for the right people. It SAYS you're leading your industry into the future.

Ladies and gents, as we slide into 2008, talk has never been more cheap.

Posted by Lena West on December 17, 2007 09:22 AM


RATE THIS ARTICLE:





 

  •  
  • COMMENTS




I totally agree with your thoughts Lena. Its about talking to the next gen workforce inside the mediums they're comfortable with...engaging them on their own turf. I recently wrote a post on how companies can use Facebook to recruit:

http://jobsinpods.wordpress.com/category/facebook-recruiting-tips/

Posted by: Job in Pods Guy at December 20, 2007 10:46 AM

Chris:

Thanks for the support.

I really enjoyed your post about Facebook Fridays.

Companies really need to be realistic about what it takes to recruit the new workforce. It's a matter of getting real or going home.

-Lena

Posted by: Lena West at December 20, 2007 05:22 PM

All well and good, but how much grief do you want companies to wade into? The law specifically mandates you must save emails. What about IMs? Is the blog company responsibility if the company knowingly allows the employee to post to it on company time? I see no issue with internal blogs, which are firewalled from the outside world. Or Wikis.

Ah yes, a "smart young woman fresh out of college". Should I genuflect now? Is the sizzle really more important than the steak? Would she prefer a "kewl" environment where black-clad Neo-wannabes stroll the hallway, spouting aphorisms over a company that makes a profit? Guess which outfit will be in business in two years? Kewl, I'm unemployed.

Posted by: Doug in Seattle at December 21, 2007 09:57 AM

no one wants to work at an old-fart of a company

Actually, yes, I do. Preferably a small but profitable one, where the managers have a clear set of duties for me, will compensate me appropriately for doing a darn good job, and give me the opportunity to take on additional responsibilities when possible. Hopefully "old fart" refers at least as much to the age of the company as to its mindset, because longevity is a definite plus for an employer. (Two of my former employers went out of business shortly after I left their employ.)

Granted, you do expect a tech company to employ the technical skills it offers its customers - but wouldn't the young lady have been better off saying, "I am concerned about your website and these (...x, y, z...) are the issues I believe should be addressed. Could overseeing these updates become part of my job description?" Young lady gets to work for a hip company, company gets a hip new look, and who knows? If she does well it could put her on the fast track to promotions and even more compensation.

Posted by: nici at December 21, 2007 10:34 AM

Nici:

Yes, "old fart" was meant to describe the overall mindset of the company - not it's age. We're a ten-year-old company and I guess that makes us "old farts" as compated to Google and Tech Crunch. It's all relative.

As for the young woman on the interview, she might have handled it differently, however she sure got the company's attention.

I'm glad this blogp ost sparked so much commentary.

Thanks for reading and commentary.

-Lena

Posted by: Lena West at December 21, 2007 07:06 PM

Tresschwartz:

Thanks for your comment.

The point of my blog post was that companies that have a long way to go in "getting with the technological times" need to step up their adoption a bit. I never suggested that they should abandon solid business practices to do so or go out of business or being unemployed as the price to pay for looking "cool".

If anyone were reading my previous blog posts, they would know that I have much more experience and sense than to suggest something flippant.

I've learned two things:

1) Many people live in a strange duality - it's either all or nothing;

and

2) People take what they want and leave the rest - even if it's central to the topic, which, of course, is their right.

All great lessons to learn.

-Lena

Posted by: Lena west at December 21, 2007 07:14 PM

Everyone might also want to check out the trackback links for feedback from people who didn't take what I wrote to the extreme:

http://bplans.typepad.com/blog/2007/12/social-media-an.html

http://loispaul.typepad.com/blog/2007/12/where-everybody.html

Happy conversation!

-Lena

Posted by: Lena West at December 21, 2007 07:22 PM

however, companies that stopped encouraging face-to-face open dialogs, brainstorming and exchange of opinions sans keyboard and connection are lacking something important too.

Posted by: yael at December 25, 2007 03:06 PM

"the modern workforce is very used to using blogs, podcasts and other social media tools in their personal live..."

Yes. That is true of a subset of the workforce. Most notably those under 29.

Either way, I was suprised [and excited] to hear from some of my [un hip] clients recently that social media strategy was at the top of their agenda in 2008. That is as it relates to recruiting and engaging internal talent. BTW can't wait for your white paper.

Posted by: Rob Humphrey at January 6, 2008 12:21 PM

Rob:

I wouldn't say under 29. That's a bit extreme...but it is a younger group that's used to the technology. Obviously, there are many exceptions.

What I find is our clients that start with social media as an internal tool, quickly realize the potential external benefits. And those that start with external social media, bring it in-house even faster.

This is a case where it's all good.

Thanks for writing.

-Lena

Posted by: Lena West at January 8, 2008 04:44 PM

Technology White Papers

 

InfoWorld Technology Marketplace

» Technology White Papers Library

Technology White Papers by Topic

Technology White Papers E-mail Alert

Find out when the latest white paper is available:
 
 
» BUY A LINK NOW

Sponsored Technology Links