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- Is Facebook the new Hula Hoop?
February 07, 2008 | Comments: (0)
Is Facebook the new Hula Hoop?
Social-networking sites are fun and even useful. But when it comes to attracting advertising dollars -- or the interest of IT mangers and other execs -- fugetaboutit.
Sure, social networking is hot. Most of us get more invitations to make a connection on sites such as LinkedIn or Facebook than we have time to manage. And you don't have to search very hard to find a news story touting the political impact of YouTube and viral marketing.
Not on IT's horizon
But if you worry that your enterprise will ask IT to support social-networking software and functions, you can relax -- at least for now. A recent survey of more than 2,000 IT and business professionals by The 451 Group and ChangeWave Research found that 54 percent were either unwilling or not very willing to use "social software" -- including blogs, wikis, social networking, and collaborative tagging technologies -- for business purposes. Just 14 percent said they were "very willing" to climb onboard.
The consumer-based business model is iffy, at least today
So maybe social networking isn't ready for business prime time, but surely there's a play around using the technology to reach consumers. After all, it seems that some days the news media are filled with nothing but stories about Facebook and other Web 2.0 trends.
But when it comes attracting ad dollars -- the lifeblood of the online world -- social networking lays an egg. In 2007, advertisers poured $21.4 billion into ads on the Web and within e-mail, and that number is expected to jump to $27.5 billion this year, according to eMarketer.com.
But social-networking sites attracted just $920 million in advertising revenue, an anemic 4.3 percent. And despite the buzz, the share in 2008 will grow to only 5.7 percent.
If anyone could cash in on a hot, online trend, it would be Google, which dominates online search and advertising the way Microsoft dominates the desktop. But on Google's most recent earnings call, CFO George Reyes said that his company's huge investments in MySpace and Orkut "are not monetizing as well as expected." Translation: We're not making money there and we're not sure when we will.
Google co-founder Larry Page said, "We're running lots of experiments," including better demographic targeting and "optimizing" the look and feel of the ads on social-networking site. Well, be careful what you wish for, Mr. Page.
John Verret, who runs the advertising program at Boston University's College of Communications, warns that "the fastest way to make YouTube and Facebook irrelevant to young people is to invade the sites with commercials, taking away what was once a place only for the kids." Indeed, when AOL started loading up its AIM service with ads, usage plummeted, Verret told me.
What's more, young people find online ads boring. "One reason why the ads may not be doing as well is because people tend to ignore them on social networking sites. There is so much other interesting content that the ads get overlooked," Susan Barnes and Neil Hare of Rochester Institute of Technology wrote in a recent research paper.
The freewheeling culture of the Web's social-networking sites also poses something of a dilemma for advertisers. "Social networks cannot guarantee a brand-safe environment. Advertisers don't want to see their ads displayed alongside illicit content, for example," says Karsten Weide, program director of IDC's Digital Marketplace: Media and Entertainment. "The dilemma for social networks is if they start to control what content users can post, they will lose popularity, which is what attracted advertisers in the first place."
Usually when I post a disclosure near the bottom of this column, it has to do with a stock that I own. In this case, I'll disclose that I'm one of those aging Baby Boomers who are a lot closer to retirement than to college. So maybe I don't get it. (I'm sure my daughters would agree.) But cool and fun don't necessarily translate into sales dollars, let alone profits. Nor do they necessarily translate into useful tools for business operations.
Freud is reputed to have said, "Sometimes a cigar is just a cigar." This may be an overstatement, but I'm tempted to say, "Sometimes a fad is just a fad."
I welcome your comments, tips, and suggestions. Reach me at bill_snyder@infoworld.com.
Posted by Bill Snyder on February 7, 2008 03:00 AM
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Bill,
As always, great thought-provoking piece. You and your readers might be interested in a post by Paula Thornton on the FASTForward blog, which, btw, is sponsored by FAST, the enterprise search company Micorosft is buying, that offers a slightly different perspective. In a nutshell, the idea is that web 2.0 and social media marketing is about engaging the audience in conversations, rather than the more traditional marketing objective of making an impression.
Here's the link to Paula's blog:
http://www.fastforwardblog.com/2008/02/06/market-ing-is-considering-conversations/
and here's the link to the blog she references:
http://blogs.mediapost.com/behavioral_insider/?p=242
Remember this, IBM put little effort into the PC because, in the early days, they considered it to be 'just a fad'
Posted by: Luke Peters at February 7, 2008 11:11 AMFair point, Luke. The trick, of course, is to figure out -- or guess -- which is a fad and which is a real trend. Re social networking. I think that YouTube has had a significant impact on politics. The others; I'm not so sure.
Posted by: Bill Snyder at February 7, 2008 01:53 PMIt's not a fad - nor is it something that will last in its present form.
I wouldn't compare it to hula hoops (although I know you were having fun with the comparison - and I'm all for creative license). The kids will get bored, realize that virtual lives are rather vacuous and not fulfilling, and move on. The next generation of kids will be into something else. Sure, there will always be myspaces and facebooks - but they won't be obsessions for a whole generation - just useful and fun once and awhile. My prediction is that a future generation of kids will reject technology as a lifestyle - although of course they'll still use computers and cell phones and other products and services. They'll simply take them for granted.
IBM made a bad call - but you can't compare social networking to personal computers. PCs could have been a fad - only a small percentage of people had them in the 1980s and early 1990s. La-di-da social networking became insanely popular almost right out of the gate - ten thousand times more popular than personal computers were back in the Dark Ages. It's a true mass phenomenon, while PCs were play toys for only an influential, intelligent chunk of society. Actually - in the beginning they were merely glorified typewriters.
You're spot on with the advertising ROI comments. If there is a big 'fad' then someone is going to make big profits immediately. Nobody has figured out how to make a profit off social networking (except for the inventors and original investors). By the time they figure it out the 'fad' will be over.
Posted by: Chuck Nyren at February 8, 2008 07:56 AMI'm with Chuck. It's not a fad. I think social networking is continually evolving, and facebook is just a part of the evolution, not necessarily the end game.
Bill, coming from a generation probably closer to your daughters, Facebook can be both fun and useful.
As long as users are still interested, which I think they will be for a long time, someone will eventually find a way to monetize it without turning them way. Or at least that's the hope from those of us who like to believe it's here to stay.
Posted by: Kristen at February 10, 2008 10:49 AMI think the problem for large social networking services, like facebook, are that they have attracted a large group of users.
The success would be to segment the users, so advertiser can target specific segments. I strongly beleives that advertisement is the only options for this type of service to make money.
To charge for the service like online dating sites, do not make any sense. Users will leave, and we are alreasdy seeing in the online dating industry that revenues are drastically falling.
Many online dating sites are now, partnering or adding social networking features to try to keep their users.
My few cents!
Posted by: totta at March 2, 2008 11:00 AMI believe that social networking sites are definitely here to stay. They tap into certain behaviours that make people... human.
Most everyone wants to know what is going on in other people's lives, particularly if those people have some connection to the seeker. The connection can be very tenuous, witness popular interest in Hollywood actor's lives.
However news is interesting, and all the more so if it covers something the news subject doesn't want to talk about.
How is this business relevant? Well, it doesn't take much imagination to identify a need in business to talk openly about who is successful, who is less successful, why those characteristics have developed as they do, and so on. The needs go far beyond mere prurient interest (although they serve that too). Ultimately these reflect upon successful versus unsuccessful business strategies.
Want a solid example of what I'm talking about? From the realm of Healthcare, a gossipy and opinionated site called HISTalk:
http://histalk.blog-city.com/
It's anonymous because the contributors are insiders and the subjects could trip obvious sensitivities. On the other hand, you're never going to get a corporate PR flack issuing a news release saying, in effect, "regarding initiative XYZ, we really messed up, and it cost us millions. People have been sacked. Careers have been damaged. If we don't fix it soon the company could go under!"
That's what social networking sites could bring to the corporate table.
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