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Dell products, service attacked in blogosphere
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August 25, 2005 | Comments: (0)
Dell products, service attacked in blogosphere
Dell coming under the gun for its customer service is nothing new, but recently the company listened to at least one blogger and ostensibly even took what he wrote to heart. Or, at least provided him a refund for a PC he labeled a "lemon."
Jeff Jarvis is the blogger, and BusinessWeek has a story, Dell: In the bloghouse, about his trials and tribulations as a Dell customer.
It's too early to tell if this one will have a happy ending or not.
Posted by Tom Sullivan on August 25, 2005 07:26 AM
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