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May 25, 2006 | Comments: (0)
Informatica helping out with Salesforce.com links
Little noticed in the recent flurry of Salesforce.com activity this week was an announcement Wednesday that Informatica will be delivering a new product, PowerCenter Connect for salesforce.com, that is intended to help customers integrate Salesforce with existing, internal data.
Integration is still the Achilles heel of SaaS (software as a service), so this is significant -- particularly for existing customers of Informatica, which specializes in data integration (or "data as a service") solutions. Over the long haul Informatica intends to provide hosted data integration among business partners, which the company predicts will boost BPO (business process outsourcing) efforts.
(By Eric Knorr)
Posted by Paul Krill on May 25, 2006 04:18 PM
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It seems to me that integration is the achilles heel of regular old software, not Saas. An on-demand (Saas) platform like AppExchange from salesforce.com offers services from different vendors that are already integrated. Isn't that much simpler than regular software where the onus of keeping the integration working is on the customer?
Integration is the major milestone that will make SaaS CRM, and other on demand business applications the king method of delivery.
The real issue with integrating on demand applications with other internal or external systems is the platforms themselves. Old legacy systems that are hard to talk to in the first place will not benefit from this; rather a real solution to transform legacy systems into SaaS is the real answer to integration problems.
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