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  Monday, December 02, 2002 

The voice of opportunity

According to the Telephony Survey, the top business drivers of telephony applications are CRM and KM (knowledge management). Although bottom-line savings are the obvious rationale for VoIP, IT decision makers clearly think voice/data convergence can help push top-line growth, too. [Full story at InfoWorld.com.]

 

Modeling XML data

THE GOOD NEWS is that Office 11 supports XML Schema. The bad news is that XML Schema has been described even by XML experts as "confusing," "impenetrable," "fuzzy," and "as user-friendly as a stick in the eye." A successor to the SGML/XML DTD (Standard Generalized Markup Language/XML document type definition), XML Schema is a language for writing rules that constrain the kinds of elements that can appear in documents and the ways in which they can be sequenced, grouped, and nested. [Full story at InfoWorld.com.]

 

Multimodal user interfaces

I've just returned from a small conference devoted to the subject of social software. The invitees were an eclectic bunch: developers of community Web sites and multiplayer games, interaction and user-interface designers, analysts, and writers. It was a broadening experience. When I think of alternative ways to deliver Web services, I tend to think in terms of Flash, or another kind of rich client, or maybe WAP -- in other words, a variation on the theme of the GUI. There are, of course, lots of other ways in which people can interact with information systems. [Full story at InfoWorld.com.]

 


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