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The Deep End | Paul Venezia » Full circle: How Microsoft is trying to eradicate email

March 17, 2008 | Comments: (0) | TrackBacks: (0)

Full circle: How Microsoft is trying to eradicate email

After all this time, all these spams, all the complaints from all over the globe, I can only come to one conclusion: Microsoft is trying to kill email.

Let's take a look at some facts. Spam levels are as high or higher than they've ever been. From my own personal experience, I can say without a shadow of a doubt that 99.9 percent of all email coming to my mail server is spam. That's tragic all by itself, but it's been that way for quite some time now. I have written and documented the severe steps that I've taken to reduce the problem, but the fact remains that hundreds of thousands of connections are made to my mailserver every day, trying to sell me v1@gr@!, inform me of my incredible good fortune in some foreign lottery, or tell me that really need to buy stock in some company nobody's ever heard of.

Hundreds of thousands of connections, coming from thousands of hosts. What are those hosts anyway? The vast majority of those hosts are exploited Windows systems. They're zombies run by botnet operators. Their owners are probably completely clueless to the maelstrom that has engulfed their little Dell desktop. It's just "slow".

There are millions of these systems out there, according to an article from USA Today. Millions.

The mainstream media consistently use the term "computers" when they make forays into this realm. Yes, they are computers, but they're not just any computer -- they are all running Windows. All of them. Let's not mince words here: Botnets are comprised of compromised Windows systems. Thus, Microsoft's massive security failures are at the very core of the spam problem.

Yes, there are still spammers out there that use specific servers and subnets to send their trash, but they're relatively easy to identify and stop, either by the ISP, or through filtering at the client side. Connections from millions of unique systems from all over the globe are much harder to stop. Some of the ways that spam filters try to stem this tide is by identifying subnets assigned to residential cable and DSL providers, and blocking those IP ranges. That's like bringing a sledgehammer into surgery, but it can be effective -- so effective that it blocks legitimate communications from people running their own servers, and hundreds of companies using cable and DSL connections for their business. The subnet allocations caught up in these traps aren't necessarily accurate, and they can cause email to simply disappear at worst, or consistently be marked as spam at best.

Speaking of email simply disappearing, this brings me to my next point about Microsoft's apparent attempt to kill email: Hotmail.

I've had a Hotmail/MSN/Live.com email account for awhile now, and it's been relatively spam-free. Of course, that address is not published anywhere, and I hardly ever use it, so I would expect that to some degree. However, some tests I ran over the weekend shed some light on some of the ways that Hotmail/MSN/Live.com handle spam: They apparently are simply deleting inbound email with no bounce messages, no flags, no notification -- nothing.

I can replicate this at will. When I send an email from my mailserver (located on a commercial circuit) to my gmail.com account, live.com account, and other personal accounts, they all arrive -- except to my live.com/Hotmail account. It simply never appears, and no bounce message is ever seen. If I send myself an email from my live.com account, it arrives speedily, and my reply is delivered back to the live.com account almost instantly. But if I then write a new message to the live.com account, it never appears, even though it came from an address that I just emailed.

Thus, Microsoft is simply deleting legitimate emails. Why would I bother using such a service? It's like buying a car that will only start once in awhile, or a refrigerator that keeps the soda cold, but lets the milk go bad. It's useless.

I'm not alone here, either. This thread at MozillaZine goes back to 2006, and describes these exact problems in excruciating detail, among others. Ian Gregory has also been cataloguing this problem for a few years now.

The temerity of Microsoft to simply never deliver these emails is shocking to me, but taken in concert with my original point that Microsoft software forms the very core of the spam problem to begin with, and the only conclusion I can make is that they are waging a war -- not against spammers, but against email.

Perhaps they're going to unleash some hidden features in Exchange 2008 that will ensure that email sent from one Exchange server to another is always passed through (and always reaches hotmail.com, msn.com, and live.com addresses), leaving everybody else out in the cold -- a Frankenstein thought if there ever was one.

Their motive may be unclear, but their actions are transparent -- they are complicit in the generation and distribution of spam, and are summarily deleting emails addressed to their users under the guise of fighting spam.

Until they remedy this egregious activity, I've instructed my mailservers to discard any inbound email from hotmail.com, msn.com, or live.com.

In a few days, I probably won't be able to reply to them anyway.

Posted by Paul Venezia on March 17, 2008 03:56 PM


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I think you have touched a very important issue. The lay users of PCs may not be aware of what causes the daily avalanche of mails promising an orgasmic utopia to be achieved by linear expansion of vital organs.

The role of buggy Windows has been vividly underscored by you.

I wonder if my own PC has been compromised and being exploited as a botnet!

Is there a way to detect it?

Thanks and regards,

S.K

Posted by: S.K at March 19, 2008 04:06 AM

You said:
"...the only conclusion I can make is that they are waging a war -- not against spammers, but against email."

Napoleon allegedly said:
"Never ascribe to malice that which can be explained by incompetence."

I'm with Napoleon! (Allegedly...)

Posted by: Dom at March 19, 2008 09:36 AM

Or you could simply switch to Linux. No viruses, no botnets, no worms ... no worries.

Posted by: ig at March 19, 2008 09:39 AM

With Microsoft we generally get the best of both. Incompetent malice.

Posted by: RLP at March 19, 2008 10:35 AM

You need a gmail account. I also get a lot of spam, but I never have to look at it. 99.9% of it has been filtered successfully by gmail for a couple of years now. Cheeers.

Posted by: Kim Briggs at March 19, 2008 10:36 AM

Oh, I have plenty of other accounts that I use for testing, which was how I ran across this in the first place.

Yes, an obvious answer is to run (linux|freebsd|osx), but that's not going to alleviate the larger problem unless everyone does it, which is another discussion altogether.

As far as Napoleon goes, I think RLP nailed it.

Posted by: Paul Venezia at March 19, 2008 10:53 AM

There is a petition to get MS to change their practices, you can see/sign it here

Posted by: Jason at March 19, 2008 12:34 PM

Perhaps we could find a way to identify the OS that an email was sent from, and then filter based upon OS? After all, I'm sure that no one is sending legitimate email from a win box. If they are, shame on them!

Posted by: crashsystems at March 19, 2008 12:41 PM

@RLP:
Shouldn't that be the WORST of both?

Posted by: me at March 19, 2008 02:04 PM

Oh please. Microsoft is trying to kill e-mail. Yeah, and next on their hit list is the PC. What purpose would all this serve?

I suppose that anonymous support on the Internet has nothing to do with this? Also, the profit motive for criminal Spam Kings is completely irrelevant? It's disassociated with the fact that the Web is so successful, it has brought people with entirely different agendas, lifestyles, attitudes and cultures into contact with each other? That greedy, lonely, naive and otherwise vulnerable clients have no role to play whatsoever?

You have equated Botnets with Spam. This is an error. You have dismissed the numerous security advances that Microsoft has made in recent years, most recently and notably with Vista. This is an error. You have disregarded the fact that Microsoft has always been the company to go to for software that's inexpensive and easy to use (NOT high security). This is unrealistic. You have failed to mention the fact that Microsoft has one of the most active, aggressive patching systems in the world. This is studiously ignoring reality.

Let's conduct a thought experiment. Microsoft, in unrealistic perfect world, creates technically perfect security. Will the spam stop? Will the scams slow down? Even a little? Not likely. What will happen then is that social engineering, misrepresentation, and misdirection will completely take over. Hey lady, I've got a nice piece of Florida swampland for sale. Hey man, get yer valuable, exclusive, time-limited share of the Brooklyn Bridge.

If the IP address can be traced then the trickster simply persuades a mule to host the spamming service for him. Or uses Web e-mail. Or uses DHCP behind a NAT firewall on someone else's network. Or hosts out of a foreign jurisdiction where they don't have extradition agreements. Or uses an anonymizing service. Or... the avenues are as infinite as a motivated human's imagination!

It's plain fraud at heart, and it's been around forever. Confidence men, scammers, cheats and liars. The only difference is the mechanism for delivering the message.

None of this excuses Microsoft for being caught napping on the security front. We should be farther along than we are. However Microsoft executing 100% to your criteria (not their own) still wouldn't make the Internet a particularly safe place.

Posted by: Brian at March 19, 2008 02:43 PM

This has nothing to do with MS trying to get rid of email. MS is trying to make the current virus, trojan, spam and malware environment as painful as possible so they can convince gullible government types to pass laws making it possible for MS to shove Trusted Computing down our throats. Sadly, the hapless windows users will embrace it with open arms.

Posted by: BD at March 19, 2008 03:52 PM

Wow. I love these "unbiased" reports popping up online. Can't see this article for what it truly is... Nothing but a bash fest on Microsoft. I stopped reading your mindless rants and drivel after reading your "Microsoft's massive security failures" line. Sheesh!

Jump one and all to Linux or Macs and ye will be saved! Right? Well, that is until you garner enough market share to be a viable target for those masterminding these exploits and attacks. You linux and mac fanboys should shut the h3ll up and be thankful your "security through obscurity" has kept you realitively safe thus far.

And before anyone labels me a M$ fanboy, let me say this. I happily utilize several OSes and applications from a wide variety of vendors, and I have my likes and dislikes with all of them, including M$. But I would NEVER try to pin all the security problems of the Internet on any one vendor.

BLAME SECURITY PROBLEMS ON THOSE WHO ARE CARRYING OUT THE CRIME!

Now back to the "tech writer" and his "wonderfully" written piece. This is just like that ESPN guy who ripped on Brett Farve's career. Or any other article that is created to go against the grain. You wrote this crap to get hits on site. Nothing more and NOTHING LESS.

You should be ashamed of yourself. If you cannot be impartial, don't write to the masses. Spread your proganda where it is should be spread, in a dung heap with the rest of your work.

I will no longer read your articles - because I am sure my unbiased nature would not be welcomed anyhow. Tell me I am wrong, Paul.

Oh wait, I am not going to read your work anymore so don't bother!

Posted by: Seriously Annoyed at March 19, 2008 05:08 PM

@ig

"No viruses, no botnets, no worms"

1. there are linux worms ... google for ramen
2. you still have to deal with all the crap spewed out by botnets and viruses regardless of your platform.

Its like smoking or obesity a public health problem largely resulting from the actions of greedy multinationals whose only goals are shareholder profit. The system is broken and there are rich and powerful people who don't want it fixed and making sure it doesn't get fixed because its making them very very rich (and power is intoxicating).

Posted by: foo at March 19, 2008 05:26 PM

E-mail is now being referred to in my peer group as "E-Fail" for all the reasons listed above.

http://tantek.com/log/2008/02.html

We have started using wikis instead - problem solved.

Posted by: Todd at March 20, 2008 10:57 AM

The best answer I have found for this problem is EnterTo.com email. You get ALL of the email you are supposed to, no spam, and you don't lose any email to your spam/bulk folder. They don't have one and none is needed.

Posted by: Dan Barrett at March 20, 2008 01:03 PM

In Linux, I get one or two spam mails every day. I can can live with that. It's like my little sister crying when my little brother is teasing her. I can live with that, too. If you don't want virusses, spam, botnets etc anymore, then don't use Windows anymore. Windows is "dominant but inferior - inferior but dominant".

Posted by: freddy de kerpel at March 20, 2008 02:53 PM

This article is EXTREMELY biased. Most of your statements are inaccurate and inflamatory. You say that 99.9% of your incoming mail is spam? that would mean that for every legit email you get, you get 999 spams. If youre getting that much spam it's not microsoft's fault, it's your own fault for publishing your email address on the internets or for signing up for too much porn.

Also, there is no such thing as Exchange 2008, you probably meant Exchange 2007.

You also say that ALL spam servers used as SMTP relays are Windows based. The is inaccurate, and impossible to prove.

Almost all security issues including viruses and especially spam can be avoided by practicing safe browsing. This means not accepting communications from people you dont know, and not providing your email address to questionable web site or online form. Im not using my REAL email address to post this becasue I dont want to get spam. I have never gotten a single spam message in my work email because I dont publish it.

You should check your references before writing articles that are meant to inflame people. If you want to bash microsoft, you need to use accurate information or i makes you look like someone jumping on a bandwagon who doesnt know what they are talking about.

Posted by: Accurate Geek at March 27, 2008 11:09 AM

Accurate Geek?

1) 99.9% of the incoming mail to my mail server is spam. I've written about this in gory detail for several years now, publishing statistics and code that I've written to combat it. It's overwhelmingly dictionary-based spamming, and thus not to a single address. I'd wager nearly all three-letter domains experience this simply because they've been around for a dozen years at least, and there's a relatively small number of them. Had you read anything else from this very blog, you would have known that.

2) You completely missed the point of the Exchange 2008 reference.

3) I never said all spammers run Windows. In fact, I even stated that there are spammers out there that don't use botnets. I said all botnets are comprised of Windows systems, and botnets are currently the number one source of spam.

4) Again, you've completely missed the point, and apparently aren't aware that dictionary spamming even exists.

Check my references? I AM the reference. This is a blog post, not an article. These are my experiences.

For someone posting as "Accurate Geek", you seem to have missed the mark across the board.

Posted by: Paul Venezia at March 27, 2008 11:25 AM

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