According to a recent press release, SWsoft, a recognized leader in server automation and virtualization software and maker of the award-winning Virtuozzo operating system virtualization software, has signed an agreement with Microsoft that helps SWsoft enhance its customers' experience.

As part of the agreement, SWsoft will receive 24-hour, 7-days a week support from Microsoft for its enterprise and hosting customers operating Windows-based applications within Virtuozzo virtual environments. The agreement is for a three-year period and benefits SWsoft enterprise and hosting customers running Virtuozzo for Windows Server virtualization software.

There might have been some initial confusion from this announcement, but SWsoft has assured me that under this agreement, Virtuozzo customers will still come to SWsoft to get support on Virtuozzo for Windows. If the problem involves a Windows issue, SWsoft now has 24/7 access to Microsoft support and will resolve the issue and get back to the customer with the resolution. They wanted to make sure that it was known that there would be only one point of contact for the customer and no finger pointing. All in all, better for the whole end-user experience.

"SWsoft will continue as the direct link to customers with the added benefits of Microsoft support and expertise," said Serguei Beloussov, CEO of SWsoft. "We're committed to expanding the breadth and functionality of our virtualization products for Windows and we are pleased to cooperate more closely with Microsoft for our customers’ benefit."

Posted by David Marshall on February 21, 2007 09:08 PM