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September 25, 2006 | Comments: (0)
Does your computer have rabies?

Ah yes, the day we give up on our old friend because they're acting a bit crazy. Maybe they're trying to bite us, or maybe send out a few spam emails without us knowing about it, maybe even installing a keylogger to capture our private information and send it to nefarious individuals. It's not our little friend's fault, it can't help being bitten, especially with the company it has to keep these days, running around with sometimes unsavory types who may or may not have had their shots. Just yesterday it was romping around without a care in the world and now it's sluggish and limping along, baring it's teeth at anyone who comes close.
Nonetheless, it's time we took our foaming-at-the-mouth old friend out back and put a bullet between his eyes. And it's not all bad fer old Yeller. Quick and painless OS reinstall and we've got a new puppy, jumping up and down with a boatload of energy and no mange.
I had to breakdown and commit this atrocity last night. The sound of the shotgun blast is still ringing in my ears. The security practice I work for had decided that one of our client's machines was just too far gone and that we should wipe it and start from scratch. The client is fairly new and has been maintaining their systems fairly haphazardly up until we came into the picture.
I and another principal don't like to give up on such systems, but this specific IBM laptop was just too far gone and we (I) eventually had to pull the trigger. Now we can deploy sound security policies and keep this machine current without too many headaches. It seems to me that gone are the days of trying to fix these systems, at least trying extraordinary measures (and spending the client's money) to keep them on life support while they bite and struggle the whole time.
I remember with some shock when I read about Microsoft condoning this same practice earlier this year. But it looks like even with all the security tools I have at my disposal that a machine can just get way too diseased to come back to us. Too many apps installed and uninstalled, too many registry entries mangled, too many nefarious programs slipping in.
These days time is just too short, so I guess I'll have to keep more shotgun shells handy.
Posted by Victor R. Garza on September 25, 2006 08:38 PM
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When CIO's decided they could reduce staff in half or more do to enterprise management and let not forget outsourcing the real world system support has fallen short in proactive and system recovery practices. With this came the now common practice of re-imaging a system using corporate images when a system has become inoperable or exploit ridden.
I found myself falling into this practice after our company had reduced the IT staff by 2/3rds with little measures set into place to compensate this loss in support. Sure they allocated outsourced desktop/server support, but we all know local knowledge takes years of on hands exposure which leaves them with little choice but re-imaging a system as apposed to spending 2-3 times in repairing the system. What this also brings to the table is the lack of individuals who are knowledge in the process in proper system cleanup and repair, thus fueling this practice do to inadequacies in staffing. In this day of disposable commodities, gone are the days of true system support and diagnostics. If the problem is not repairable over the phone using a script, then a re-image ticket is created and the first ticket is closed in order to meet management's service metrics goals. This is another short story to be continued.
There is nothing really new about this. It applies to both computer and automobile repairs. If the cost of labor is higher than the cost of the gadget, replace the gadget. A corollary is, if it is faster to replace a gizmo than repair it, the gizmo is replaced.
Posted by: Cris Berneburg at November 2, 2006 07:54 AM| ZERO DAY PODCAST |
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